Customer Service

SINDY PANTOJA • ************@*****.*** • 305-***-****

Seeking for a role within a dynamic organization where I can provide my experience in the area of clerical support and customer service.

SUMMARY OF QUALIFICATIONS

• Computer literate in programs such as Microsoft Word, Excel, Power point, Outlook, QuickBooks. Proficient with Internet and research tools.

• Ability to work in a team environment with multi-tasking skills.

• Proactive thinker/self-starter.

• Bilingual (Spanish/English).

PROFESSIONAL EXPERIENCE

THE LAW OFFICE OF JABCOBSON, SOBO AND MOSELLE Plantation, FL

Collector/Customer Services Rep. November 2011 – Current

• Locate and monitor overdue accounts.

• Receive payments and post amounts paid to customer accounts

• Locate and notify customers of delinquent accounts.

• Confer with customers to determine reasons for overdue payments and to review the terms of payments.

• Advice customers of necessary actions and strategies for debt repayment.

• Receive a variety of documents, computer entry, document filing, post changes to permanent record books.

THE LAW OFFICE OF GONZALEZ & ASSOCIATES Miami, FL

Legal Assistant December 2010 – October 2011

• Handled customer services and files

• Assisted insurance companies in regard to claims and requests

• Prepared, write and send out letters to customers.

• Updated clients with case’s status.

• Assisted senior case manager with job duties and tasks.

• Compiled all required documentation for legal department.

• Prepared and maintain actions, decisions, notices, complaints and other documents as directed by the Board of Review.

CIR ENTERPRISES, INC Miami, FL

Office Assistant / Secretary September 2007 – December 2010

• Typed and proofread reports, correspondence, form.

• Answered the telephone, takes and relays messages and respond to phone inquiries.

• Made and confirmed appointments as directed; scheduled visitors.

• Filed and maintained invoices and contacts updated.

• Assisted Human Resource Department with clerical functions.

SINDY PANTOJA

8981 NW 113 Street • Hialeah Gardens, FL 33018 • ************@*****.*** • 305-***-****

BE AEROSPACE Doral, FL

Receptionist / Administrative Assistant February 2006 – September 2007

• Answered telephone, screened and directed calls.

• Took and relayed messages.

• Provided information to callers.

• Greeted persons entering organization.

• Directed persons to correct destination.

• General administrative and clerical support.

• Prepared letters and documents.

• Received and sorted mail and deliveries.

EDUCATION

Miami Dade College Miami, FL Associate Current

Barbara Goleman Hialeah, FL

High School Graduated: May 2004

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