Brenda Mount

Resume

Brenda Mount

***** ****** ***** *** ***1713-***-**** Cell: 713-***-****

Houston, Texas 77095 ********@***.***

Technical *Strategic Business Planning *Strategic Scheduling. Skills *Competitive Product Positioning *New Business Development.*Training & Development *Employee Manuals.*Project Implementation *Process Redesign. *New Administrative Launch *Policies & Procedures

Experience:

• Front Desk Clerk

2006 to present Luxor Hotel and Casino Las Vegas, Nv

Welcoming and serving guest in a courteous, efficient and friendly manner, both face-to-face and on the phone. Good computer skills; accurately handle cash and charges. Friendly, outgoing, energetic and guest service oriented

Experience:

• Room Reservations Supervisor

2003 to 2006 Luxor Hotel and Casino Las Vegas, NV

Supervise the day-to-day activities of the Room Reservation Department. Aid the Reservation Manager in planning future projects, goals and ambitions. Control labor and supply cost. Monitor room availability to ensure that we are not under or oversold. Run necessary reports for cancellation purposes to ensure accurate room availability. I Communicated directly, telephonically, and by transcription with guests, general public, management and staff.

Experience:

• Room Reservations Assistant Manager:

1998 to 2003 Imperial Palace Hotel Las Vegas, NV

Maintenance of accounts payable and received and additional billing as required. Collect and review payroll for all the employees at the location. Track employee hours, absences, and vacations .Complete new hire paperwork. Coordinate and send correspondence and customer letters from consultants. Complete month end reports. Act as a local contact for information regarding benefits other duties as assigned by Corporate Manager.

Experience:

• Room Reservations Clerk:

1989 to 1998 Imperial Palace Hotel Las Vegas, NV

Put in casino and VIP reservations. Groups, convention, wholesale travel brokers and individuals reservations. Applied advance deposits. Processed reports, data entry, filed correspondence. I picked up Mail from the mail room and marketing department. Took phone calls coming in from guest and made reservations for rooms.

Help train new employees. Prepare and copy customer files for the corporate office.

Education:

1974 to 1975 Anglo State University San Anglo, TX

2004 to 2006 CCSN College Las Vegas, NV

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