Customer Service Office Staff
Resume:
CANDY L BROM
Lewisville, TX *****
*********@***.***
PROFESSIONAL OBJECTIVE
Results oriented professional with over 13 years experience in office administration and operations, who focuses on what is good for the company, the client and developing winning situations both internally and externally for the benefit of the business.
RELEVANT ACCOMPLISHMENTS
> Developed process for corporate travel arrangements allowing more effective use of time and money spent.
> Directly worked with on-boarding program to develop employee success and increase employee retention.
> Presented to multiple governing boards for the purposes of developing client relations that led to new clients and growth.
> Served as Key Personnel at marketing events to insure all our clients and prospective clients were both informed and educated on the benefits of partnering with our firm.
> Managed office staff including delegating roles and responsibilities to ensure maximum efficiency within the work environment.
SKILLS AND TRAINING
> Completion of 104 and 1099 documents.
> AS400, invoicing, and, payroll production.
> Continual study of new office management and staff develop programs.
EXPERIENCE / EMPLOYMENT HISTORY
> Tiger Wraps and Graphics – 2010 - present
Office / customer service
Answer phones / schedule meetings
Schedule artwork for incoming jobs
Sort mail
Order material and supplies
Enter all jobs into QuickBooks
Daily bank deposits
> US Xpress - 2006 - 2009
Recruitment, Pre-employment documentation and training of Driver’s.
Scheduling of Drivers to ensure delivery commitments were met.
Managed accountability of drivers and inter net application advertising.
> Fire Specialist, Inc /Fire 911 -1997 - 2005
Corporate Administrator
Direct Assistant to CEO
Responsible for Corporate Travel process to reduce expenses and manage corporate downtime.
Managed office staff, including delegation of duties and scheduling of office staff.
Payroll both salaried and commissionable personnel.
Daily banking responsibilities including deposits, reporting, invoicing and revenue tracking.
Executive of Sales and Shows
Managed marketing of safety products for the police and racing industries.
Presented to members of local government and media.
Managed the successful completion of Underwriters Laboratories listing for product development.
> Agis - 1995 – 1997
Customer Service
New client development.
Answered Client service line for company handling over 100 calls per day.
Answered billing inquiries and solved billing issues directly with client.
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