Customer Service Sales

Melissa Ramos

**** ******* **** *********, ** ***09 Phone: 909-***-**** *********@*********.***

Key Skills

Bilingual in English and Spanish

Excellent Communicative

Congenial and enthusiastic contributor and supporter of team goals

Strong attention to Detail

Analytical Skills

Research Skills

Organizational Skills

Computer Skills

Ability to prioritize and handle multiple tasks in a challenging environment

Investigative Techniques

Education

Security Academy & Training Center

• State of California BSIS Security Training

• Power of Arrest

• Weapons of Mass Destruction

Everest College,

San Bernardino, Ca

AS in Criminal Justice, Currently Enrolled

Objective

Obtain a position where I can maximize my strong work ethics in a challenging

environment. Reliable and quality focused individual.

Experience

Guadalajara’s Super Market Pomona, Ca January 2012 - Present

Cashier

• Check Inventory

• Responsible for stocking shelves

• Keep up on all store maintenance

• Handle monetary transactions

• Customer service

• Occasional Western Union money gram

Napa Auto Parts Fontana, Ca February 2011- August 2011

Receptionist/ Imaging Specialist

• Answer Multi- Phone lines.

• Maintain an awareness of all promotions and advertisements.

• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

• Communicate customer requests to management.

• Scanned repair orders both service and parts, car deals, and accounts payable documents

• Maintain orderly appearance of register area and supplies stocked.

• Maintain appointment diary either manually or electronically

organize meetings

• Tidy and maintain the reception area

Kohls Department Store Redlands, Ca August 2010- December 2010

Sales Clerk

• Responsible for greeting and offering assistance to customers as needed.

• Assists in the execution of merchandizing and operational functions to Company Standards within sales floor areas where assigned

• Responds appropriately to POS backup calls and Service Desk calls and assists at POS and Customer Service as needed

• Solicits, opens and activates Kohl’s Charge applications

• Completes price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Store Management

• Assists the Replenishment team by utilizing all replenishment reports daily and ensures Company in-stock goals are maintained.

• Performs and assists with price changes, fitting room recovery, sales floor and fitting room recovery outside of immediate department area and housekeeping duties

• Preparation and taking of inventory, and stock room organization

• Shows initiative to work independently to meet presentation and recovery expectations

Contact this candidate