Medical Customer Service
Resume:
LISA L. COKER
Columbiaville, MI *****
810-***-**** Home
810-***-**** Cell
********@*****.***
CAREER OBJECTIVE: To secure a medical transcription/administrative position with a stable organization.
SKILLS AND ABILITIES
• Customer Service - I have emphasized on client relationships by focusing on positive communication with them in person and by telephone.
• Organizational Skills –Focusing on the needs of clients by keeping accurate records and schedules in order to meet deadlines and produce quality work.
• Clerical Skills – All administrative duties to include Microsoft Office Word, Excel, and PowerPoint. Faxing, copying, email, and internet access. Knowledgeable in using ExpressScribe Digital Dictation System, Escription and MedRemote Systems. Receptionist duties that include scheduling appointments, answering multi-line telephone system, checking in patients, inputting insurance information and collecting co-pays.
EXPERIENCE
March 2010 to Oct 2011 STAT Transcription Services, 222 N. Main St. Davison, Michigan
810-***-**** Anthony Arnold, Owner
At Home Transcription for Urgent Care Centers typing various reports for various specialties.
Oct 2001 to April 2010 Genesee Lung Associates, 1513 Center Rd. Burton, Michigan
810-***-**** Lisa Mudge, Office Manager
Medical Transcription for Pulmonary Specialist's Group of 4 Physicians typing for Consults, H&Ps, Progress Notes, Chest x-ray reports, Pulmonary Function Test Interpretations, and Sleep Study Interpretations. Performed Receptionist duties including answering phones, scheduling appointments, checking in patients, inputting insurance information, collecting co-pays, filing, and copying medical records.
Oct 2002 to Aug 2010 Abdul Razzak, MD, 1513 Center Rd. Burton, Michigan 810-***-****
Medical Transcription for Internal Medicine typing Consults, H&Ps, Progress Notes.
Nov 2002 to Feb 2003 Preferred Transcription 5321 Chin Maya Swartz Creek, Michigan
April 2005 to Feb 2009 810-***-**** Naomi Beahlen, Owner
Medical Transcription for Acute Care typing Consults, H&Ps, Progress Notes, ER Consults, and radiology.
June 2002 to Aug 2002 Administrative Assistants 2812 Tozer Rd. North Branch, Michigan 810-***-**** Julie Rancour, Owner
Medical Transcription for Acute Care typing Consults, H&Ps, Progress Notes, ER Consults, and radiology.
April 2001 to Oct 2001 Havenwyk Hospital, 1525 University Dr. Auburn Hills, Michigan
Medical Records Clerk for Mental Health in Medical Records Dept. Proofread incoming transcription for accuracy, designated to appropriate physicians for signing, copying of medical records, and filing.
Oct 1994 to Feb 1995 Mascotech Engineering, Flint, Michigan (office no longer located here)
248-***-**** (Headquarters)
Administrative assistant to the Human Resources Dept. assisting in Payroll, Correspondence, creating and assembling Engineering Training Manuals using Microsoft Word, Excel, and PowerPoint.
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EDUCATION
1992 to 1993 Pontiac Business Institute, Oxford, Michigan
(Medical Billing, Records, Transcription & Office Procedures Program)
1990 to 1990 Lapeer Vocational Technical School, Attica, Michigan
(Medical Assistant Program)
1979 to 1983 Clawson High School, Clawson, Michigan
Professional References
Judy Boardway Mary Kay Director/Sales 810-***-****
Heather Cox Medical Assistant/Pulmonary 810-***-****
Julie Rancour Medical Transcription/Owner 810-***-****
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