Administrative Assistant, Customer Service, Receptionist, Data Entry

PROFILE

•Diligent, detail oriented Administrative Assistant knowledgeable of all office functions.

•Excels at multi-tasking in a fast-paced environment and completing projects within time constraints.

•Superior telephone, customer service, and computer skills with proficiency in Microsoft Word, Excel, Outlook, Publisher, and PowerPoint.

SKILL SUMMARY

Transcription | Accounting | Word | Access | Excel | PowerPoint | Publisher | Outlook | 55 wpm | 10-key | Telephone | Filing | Computer |

Internet | Data Entry | Invoicing

EDUCATION

Tennessee Technology Center at Humboldt, Jackson, Tennessee: September 2008- April 2010

Business Systems Technology

Certificates: General Office Assistant

Information Processing Support

Diploma: Administrative Assistant

Tennessee Technology Center at Jackson, Jackson, Tennessee: August 2007-October 2007

Pharmacy Technologies

Courses: Anatomy and Physiology

Medical Terminology

Pharmacology

Dyersburg State Community College, Dyersburg, Tennessee: August 2002-May 2003

Jackson State Community College, Jackson, Tennessee : August 2000-June 2001

EXPERIENCE

Customer Service, Alamo Flower Shop, Alamo, Tennessee: October 2000-Present

* Answering customer/business calls.

* Processing customer credit card payments.

* Filing and billing customer accounts.

* Greeting visitors at front desk.

* Maintaining and ordering daily supplies.

* Filling customer orders.

* Answering customer questions.

Administrative Assistant Temp, Carlisle Wheel and Tire (Manpower), Jackson, Tennessee: April- May 2011

* Created and maintained filing organization for Kanban system tickets.

(Kanban is a scheduling system)

* Issued and created Kanban tickets weekly for both building and shipping departments.

* Labeled and audited Kanban shipping post weekly.

* Created biweekly green tire inventories.

* Assisted Planner with any and all tasks as needed.

Receptionist Temp, Morton Buildings (Manpower), Brownsville, Tennessee: February 2011

* Greeted customers.

* Administered pre-consultation questionnaire to each customer.

* Answered and directed inbound calls.

* Made appointments for consultations.

* Completed miscellaneous errands.

Data Entry Clerk Temp, Cupples J&J (Manpower), Jackson, Tennessee: October-November 2010

* Assisted with daily miscellaneous office tasks.

* Entered production and time into data management computer based program.

* Created outgoing invoices and organized incoming.

* Filed, organized, and sorted file folders/documents.

* Checked and corrected price lists, job codes, and product numbers daily.

* Matched invoices against purchase orders.

Office Coordinator, The Pictsweet Company, Bells, Tennessee: July- August 2010

* Scheduled and transferred employees using Kronos.

* Answered employee/business calls.

* Managed employee supplies.

* Created production and miscellaneous reports.

* Assisted employees and supervisors with daily miscellaneous office tasks.

* Created and posted department schedules daily.

Customer Service/Support Team, Macy*s, Jackson, Tennessee: November 2006-June 2007

* Operated cash register.

* Answered department phone inquiries.

* Assisted and greeted customers.

* Opened store credit accounts and accepted credit payments.

* Maintained/Organized inventory control guidelines.

* Executed merchandise placement on floor and in stock.

* Set up and took down sales/promotions.

* Checked and set correct merchandise pricing weekly.

PERSONAL

•10 years of telephone/front desk experience.

•11 years of customer service experience.

•16 years of computer experience.

•1 year of business office experience.

ACHIEVEMENT

ACT National Career Readiness Certificate

Level: GOLD

Issue Date: 03/03/2010

Certificate # T5WF0XS0K9NJ

GOLD National Career Readiness Certificate is awarded to an individual

who scores a Level 5 or above on all WorkKeys assessments-Applied

Mathematics, Locating Information, and Reading for Information. This

credential is registered with ACT in the National Career Readiness

Certificate database and may be verified at http://www.act.org/certificate/verify.html.

Contact this candidate