Janet Upshaw
St. Louis, MO 63116
OBJECTIVE: Looking to secure a Billing, Data Processing or Collections position with a
growing healthcare facility or a physician’s office that will allow me to utilize my many years of experience and knowledge.
EXPERIENCE:
11/07-10/09 Saint Louis University
Refunds Department
• Analyzed and evaluated aged accounts receivables
• Examined invoices for improper payment from insurance and patients
• Verified the accuracy of payments
• Performed refunds
• Cash posted zero payments
10/03-11/07 Per-Se Technologies (Now Mckesson)
Team Resource Representative
• Distributed and monitored work load
• Provided the direction and handling of any work overflow
• Communicated issues/problems between departments to staff members
• Handled payroll for 50 person office
• Performed month-end for all clients
• Trained new employees
01/99-09/03 Quick Study Radiology
Patient Account Representative
• Collected from primary, secondary and third party payers
• Handled 4,600 accounts monthly, with the end result not being over 90 days old
• Answered multi-line telephone, routed calls, and took accurate messages
• Edited explanation of benefits from various payers and followed up as needed
• Cross trained in cash handling and data entry departments
10/97-01/99 Midwest Petroleum
Site Manager
• Managed staff
• Performed payroll and scheduling
• Inventory control
• Day end reconciliation
• Cash and credit card balancing in QuickBooks
• Performed all employee review evaluations and performance.
OFFICE SKILLS:
• Type 55 WPM
• MS Excel
• MS Office
• 10-Key calculator
• Word Processing
• Internet Explorer
• AS400 system
• IDX system
• MMIS system
• QuickBooks
• Extensive experience with on-line CRT units
REFERENCES: Available Upon Request
Janet Upshaw
4050 McDonald Avenue
St. Louis, MO 63116
OBJECTIVE: Looking to secure a Billing, Data Processing or Collections position with a
growing healthcare facility or a physician’s office that will allow me to utilize my many years of experience and knowledge.
EXPERIENCE:
11/07-10/09 Saint Louis University
Refunds Department
• Analyzed and evaluated aged accounts receivables
• Examined invoices for improper payment from insurance and patients
• Verified the accuracy of payments
• Performed refunds
• Cash posted zero payments
10/03-11/07 Per-Se Technologies (Now Mckesson)
Team Resource Representative
• Distributed and monitored work load
• Provided the direction and handling of any work overflow
• Communicated issues/problems between departments to staff members
• Handled payroll for 50 person office
• Performed month-end for all clients
• Trained new employees
01/99-09/03 Quick Study Radiology
Patient Account Representative
• Collected from primary, secondary and third party payers
• Handled 4,600 accounts monthly, with the end result not being over 90 days old
• Answered multi-line telephone, routed calls, and took accurate messages
• Edited explanation of benefits from various payers and followed up as needed
• Cross trained in cash handling and data entry departments
10/97-01/99 Midwest Petroleum
Site Manager
• Managed staff
• Performed payroll and scheduling
• Inventory control
• Day end reconciliation
• Cash and credit card balancing in QuickBooks
• Performed all employee review evaluations and performance.
OFFICE SKILLS:
• Type 55 WPM
• MS Excel
• MS Office
• 10-Key calculator
• Word Processing
• Internet Explorer
• AS400 system
• IDX system
• MMIS system
• QuickBooks
• Extensive experience with on-line CRT units
REFERENCES: Available Upon Request