Customer Service.

***** ************* **** ****, ******, WA *****

PHONE 786-***-**** • E-MAIL *************@*****.***

ROGERIO MENEZES

OBJECTIVE

To obtain a challenging position in the travel industry.

WORK EXPERIENCE:

March 08 – August 09 Alaska Airlines Seattle, WA

Flight Attendant

 CPR Certified.

 Adult First Aid Certified.

 Greet Passengers with professional and ready to help attitude.

 First Class Experience.

 Make sure all the emergency equipments are in compliance with company’s policy

 Safety briefing before every flight departs.

May 04-Present Island One Resorts Miami Beach, FL

Guest Service Agent

 Answer telephone calls and assist guests with inquires.

 Make hotel reservations for the passengers.

 Help guests with reservations at restaurants.

 Check in and check out guests.

2003 – May 04 Air France Sunrise, FL

Reservation Sales Agent

 Answer telephone calls and assist passengers with inquires.

 Make airline reservations for the passengers.

 Help passengers reconfirm reservations.

 Sell airline tickets to passengers.

2003 - 2003 Betsy Ross Hotel Miami Beach, FL

Front Desk Agent

 Answer telephone calls and assist a guest with inquires.

 Make hotel reservations for the guests.

 Answer inquiries of actives to do in the area.

 Check in and check out gusts at the hotel.

2002 - 2002 Voyagers/Perdido Beach Resort Orange Beach, AL

Fine Dining Server

 Served meals to patrons according to established rules of etiquette, working in formal setting.

 Presented menu to diner, suggesting dinner courses, appropriate wines and answering questions regarding food preparation.

 Observed diners to respond to any additional requests and to determine when meal had been completed.

2000-2002 Café Palm Breeze/Perdido Beach Resort Orange Beach, AL

Waiter/Casher/Host

 Scheduled dining reservations and arranged parties and special services for diners.

 Greeted guests, escorted them to tables and provided menus.

 Received cash, checks and completed credit-card transactions from customers and employees.

 Compared totals on cash register with amount of currency in register to verify balances.

1994-2000 Viacao Aérea Sao Paulo - VASP Brazilian Airlines

Reservation Supervisor

 Observed work procedures, monitored telephone calls and reviewed completed work.

 Telephoned passenger service personnel to obtain information regarding flight cancellations and schedule changes.

 Determined disposition of passengers holding reservations on cancelled or rescheduled flights.

EDUCATION

1994 - 1996 Technical Federal College Recife, Pernambuco, Brazil

Associates Degree/ Travel & Tourism

1997 Miami Dade College – unfinished

LANGUAGES

Fluent with English, Spanish, Portuguese and French.

REFERENCES

Available upon request.

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