Customer Service Sales
Resume:
Lynn Plaisance-Reed, R.N.
Marrero, LA 70072
snczzy@r.postjobfree.com
OBJECTIVE
An Administrative position that will utilize and challenge proven skills and varied experience.
EXPERIENCE
REED HOMES OF CENTRAL FLORIDA, INC., Ocala, FL
Office Manager, 1997-2010
*Trained and directed Administrative staff (10 employees) on daily operations.
*Formulated policies and procedures w/ emphasis on quality control and risk management.
*Lowered company costs by negotiating with suppliers and subcontractors.
*Conducted weekly meetings to streamline the flow of production.
*Guided Sales Team members on pricing as well as regulated Sales (deposit-to-contract) process.
*Managed Service Department with emphasis on customer satisfaction in a timely manner.
*Monitored, calculated and billed customers for Addendum items (post contract extra’s).
*Formatted & published job notes for every subcontractor and supplier.
*Approved all bank closing statements, price quotes and weekly invoices for the Accounting Dept.
*Calculated and monitored all sales commissions.
*Monitored & informed Builder as material cost fluctuations effected bottom line job budgets
and operating expenses.
*Revised and improved Sales Contract verbiage in order facilitate customer understanding.
*Worked directly with banks and lending institutions to process and collect construction loan draw checks.
*Maintained top-notch rapport with associated businesses to ensure a pleasing experience all around.
*Evaluated/posted all invoices and operating expenses.
*Established Job Site Plans and Permit applications according to Building & Health Department specs.
*Recorded and monitored all customer service calls with Subcontractors.
*Updated Builder’s weekly status reports.
*Monitored all Subcontractors and Suppliers insurance and license expirations.
*Ordered job site surveys.
*Complied with all Homeowner Association written requirements per Subdivision.
OCALA REGIONAL MEDICAL CENTER, Ocala, FL.
Staff Nurse, March 1998 – November 1998
Medical Surgical Unit 3EW
*Provided patient care (up to 8 patients) including: head to toe assessments, medication administration,
IV starts/therapy, injections, NG tube insertions, wound care, documentation, responded to medical
emergencies, discharge teaching and patient advocate.
*Collaborated with multidisciplinary team members, working closely with physicians, nurses, technicians
and therapists to formulate, implement and modify individual care plans.
Certified Nurse Technician, 1997-1998
*Provided total and assisted patient care by: monitoring vital signs, documented intake/output fluids,
wound dressing changes, performed blood glucose accu check’s and maintained patient safety.
OCALA REHABILITATION ASSOCIATES, Ocala, FL
Physical Therapist Assistant, 1995-1996
*Assisted patients with aqua therapy.
*Applied ultrasound therapy.
*Assisted patients with gym & hot/cold therapy.
K & B INCORPORATED, New Orleans, LA.
Secretary to Buyer, 1983-1988
*Conducted daily price verification review.
*Filed debits/credits on damaged and/or missing items.
*Produced monthly reports for Buyer meetings.
*Type weekly drug store bulletins.
*Handled customer and client correspondence.
ORLEANS MARBLE, Harahan, LA
Data Entry Clerk, 1982-1983
*Posted employee payroll.
*Processed/posted marble orders.
*Customer correspondence.
WENDY’S OF NEW ORLEANS, Metairie, LA
Receptionist, 1980-1982
*Answered phones & greeted customers.
*Processed customer complaints.
*Assisted with general office duties.
EDUCATION
Registered In Nursing
Associate of Science, 1997
Central Florida Community College, Ocala, FL
COMPUTER
Microsoft Word, Microsoft Excel, Microsoft Builder Information System
.
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