A+ Customer Servie Skills

Marjorie Macsius **** NE *th Ave

Miami, FL *****

Cell: 786-***-****

Home: 305-***-****

*******@*******.***

________________________________________

Experience

New World Health Centers

February 2009 - Present Personal Assistant/ Medical Office Assistant Miami, FL

Assist Operational Manager, in everyday task that includes scheduling appointments, interviewing potential employees, ordering supplies, conducting office meetings. Obtaining

Referrals for patients, schedule appointments for Doctor to see patients, assist patients with choosing the best health plan that fits their needs, renewal of contracts with current vendors. Handled PIP billing for office, made sure all checks were received, and also checked status of pending payments.

All Medical Personnel (Pediatrix Medical Group)

September 2008 - December 2008 Patient Account Rep Sunrise, FL

Identified problem accounts with payors, investigates and correct errors, followed up on missing account information, and resolved past-due accounts. Answered inquiries by phone regarding past-due accounts and insurance guidelines, researched incorrect addresses for past-due accounts. Prepared reports to identify and resolve accounts receivable and referral problems. Composesed and type routine correspondence, memos, letters, etc. Contacted responsible party to resolve delinquent accounts, prepared payment plans and monitored adherence to plans by responsible party directed accounts to outside collection agencies.

Thompson & Company Real Estate Brokerage

May 2008 - August 2008 Real Estate Office Assistant Davie, FL

Greet customers, show model homes, demonstrate features and benefits make follow-up calls, prepared contracts and correspondence, update marketing materials and perform competitive product evaluations. Produce customer feedback to sales staff and assist as necessary. Handled a number of scheduling, filing, clerical, secretarial, and reception tasks, ensuring proper maintenance throughout the tenant’s stay. Helped with leases that involved a number of documents prepared in accordance within governmental and organizational regulations, and ensured the accuracy and completeness of each.

Kforce Professional (Jackson Memorial Hospital)

September 2006 - May 2007 Medical Office Specialist Miami, FL

Obtained insurance authorizations

Confirm and verify insurance coverage

Updated patients' demographics and insurance information into hospital data bank, duties also include word processing, transcribing medical reports, typing and compiling medical records and correspondence, bookkeeping, greeting patients, answering phones, maintaining files and making appointments, preparing and coding insurance forms, and a variety of other administrative tasks.

Kforce Professional (Cedars Medical Center)

June 2006 - September 2006 Human Resource Assistant Miami, FL

Assist benefits and Employee Relations Department, verify job references and schedule interviews.

Schedule employee physicals and perform background checks. Update posting on various WebPages, Newspaper and job hotline, employee safety, welfare, wellness, and health reporting; and employee services. Maintaining employee files and the HR filing system. Assisting with the day-to-day efficient operation of the HR office.

Education

Keiser University

June 2012 Bachelor of Science

Criminal Justice Miami, FL

Florida Medical Training Inst.

November 2004 Other

Emergency Medical Technician Orlando, FL

Memphis Job Corp Center

October 2002 Other

Medical Office Specialist Memphis, TN

SKILLS

Knowledge of Medical Terminology

Verbal and written communication skills

Ability to respond to questions in a tactful and professional manner

Ability to maintain confidentiality

Proficient in Excel, PowerPoint, MS Word, Access, and Internet Research

Bilingual in both English/Creole

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