Customer Service Medical

CYNTHIA HEISLER

***** ***** *** *** • Ft. Myers, FL 33967 • Tel. 239-***-**** • snashb@r.postjobfree.com

PROFILE

Highly motivated, hands-on, focused, professional, who handles pressure well and possesses excellent problem-solving and communication abilities. Detail oriented and dedicated to unsurpassed customer service. Demonstrates high degree of integrity, accompanied by a record of maintaining confidentiality and a strong work ethic.

STRENGTHS

Team player with ability to achieve and exceed goals and meet deadlines while handling multiple priorities.

Recognized for thoroughness and accuracy.

Conscientious in follow-up and professional demeanor.

Proven ability to adhere to established guidelines, rules, regulations, and company standards.

Attention to detail and organizational skills essential in generating revenue for the medical practice.

QUALIFICATIONS

ICD-9-CM • HCPCS • CPT • Medical Terminology • Anatomy & Physiology • HIPAA • Government Payers Third- Party Payers • Electronic Medical Records (EMR) • MS Office Suite • Worker’s Compensation

Managed Care (HMO, PPO, and POS) • MEDISOFT Proprietary Software • MOSS Proprietary Software •

Office Management • Administrative Skills • Insurance Claim Processing • Insurance Billing Procedures Payment Posting • Medical Transcribing • Medical Office Procedures including Scheduling Appointments, Insurance Verification, Collecting Co-Payments and Deductibles

EDUCATION

Ultimate Medical Academy, Tampa, FL

Medical Billing & Coding, 2010

Includes medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success.

Working towards Certification

PROFESSIONAL EXPERIENCE

Zale’s Outlet, Estero, FL June 2009-November 2010

Jewelry Consultant

• Inventory control and assets control

• Assess valve of jewelry

• Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

QVC Outlet, Inc., Estero, FL January 2002-December 2008

Assistant Manager

• Effectively managed customer complaints. The ability to tactfully defuse displeased customers by using exceptional communications and customer services

• Created displays that increased customer awareness and aided in soaring revenue sales!

• Implemented Procedures and organized work areas, Inventory control, and point of sale material

• Performs interviewing, hiring and disciplinary actions

W.C.H Enterprises, Fort Myers, FL August 1997-January 2002

Manager

• Polite individual who always recognized the role as service provider and maintained the utmost professionalism

• Maintained marketing and advertising materials

• Scheduling installations and appointments, and shipping and receiving product materials

ADDITIONAL PROFESSIONAL EXSPRIENCE

Jo Ann Fabric, Fort Myers, FL. August 1995-August 1997

T.R.A.I.N., Muscatine, IA May 1981-July 1983

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