William W. Holton Resume

WILLIAM W. HOLTON

Cellular 678-***-****

**** ********* ****, **, ***. # 1411

Atlanta, GA 30309

********@*****.***

Qualification Highlights

•Developed programs to test analog/digital circuitry and perform tests of continuity, resistance, insulation, breakdown, impedance, voltage level, current, and frequency, to determine fault isolation.

•Tested voltage, resistance, and phase angle in circuits, using voltmeters, ohmmeters, and phase rotation indicators. Prepared and maintained all equipment used in safety and compliance testing. Passed all equipment tests successfully.

Experience

Cingular Wireless/AT&T, Norcross, GA 6/2006 to Present

Customer Service Representative

•Built rapport with customers through effective and precise communication

•Committed to the assistance and support of others while maintaining a cheerful and helpful attitude

•Researched accounts, answered questions, and worked with new customers

•Responded to inbound service calls in a fast-paced, high-volume call center

Pilot Catastrophe Services, Inc Mobile, AL 9/2005 to 5/2006

Claims Adjuster

•Investigated, analyzed, and evaluated personal and commercial property claims

•Reviewed claims for completeness, accuracy, and correct coding

•Prepared damage appraisals and secured cost estimates from repairers

•Interviewed claimants and inspected damages to personal property

AAA Parking, Atlanta, GA 8/2002 to 9/2005

Supervisor

•Managed a staff of 15 people and ensured adequate resources were scheduled for each event

•Provided training and guidance for new employees within the department

•Oversaw administration staff workflow and provided on-going training

Education

B.S., EET 10/2002

DeVry University, Decatur, GA - A graduate of DeVry University with a specialty in Electronics Engineering

Skills

•Troubleshooting/Repairing Problems

•Operating Systems

•Information Visualization

•Database Systems

•C,C++

•Software Architecture

•Software Development

Contact this candidate