CHERYL VERNÉ GELVAN

*** *** *******, **** ******** Drive sn3f37@r.postjobfree.com

Lake Ariel, Pennsylvania 18436 (Mobile:) 619-***-****

BUSINESS OPERATIONS AND OFFICE MANAGEMENT PROFESSIONAL

~ Core Professional Competencies ~

• Excellent Oral and Written Communication

• Solutions Oriented

• Marketing Strategist

• Detail Oriented

• Skilled Negotiator

• Customer Focused

• Relationship Sales/Marketing

• Innovative and Creative Thinker

• Excellent Business Acumen

• Creativite

• Flexible

• Strong Organizational Skills

• Results Driven

• Team Builder

• Computer/Web Savvy

SUMMARY

Highly experienced and successful Business Operations, Office Management and Logistics Professional, with International experience and a demonstrated track record of strong creative leadership. Ability to think out of the box to analyze and develop non-traditional solutions, to assist in helping companies function efficiently and profitably.

CAREER SYNOPSIS

MARKETING INTERNATIONAL ASSOCIATES, INC. 11/2005 – present

Marketing, Sales and Customer Satisfaction Services, Int’l Product Soucing and Specialty Toy Marketing Company.

Business Operations and Office Manager – Lake Ariel, PA

• Manage this diversified company’s daily operations including sales, marketing and customer service satisfaction services for small businesses, marketing, for toy manufacturers, International Product Sourcing and specialty retail toy store/website, owned by the company founder.

• Managed Retail Store team members, and was responsible for bookkeeping (accounts receivable and accounts payable), banking, cashier (POS) and customer relations.

• Participate in Sales, developed Marketing and Sales Plans, product demonstrations, vendor relations, purchasing, inventory control, logistics, merchandising, and sourcing new products.

• Conceptualized, wrote copy, created graphics and worked as Project Manager for the creation of the company website, and was responsible for all aspects of Marketing including SEO, SMM, Blog, Updates, Press Kit, and other Marketing Materials, including creating websites for clients using Joomla! CMS and Website Templates.

• Develop relationships with new prospective customers, prepare and present proposals to secure client.

• Provide daily services in Sales, Marketing, Product Sourcing and Customer Satisfaction, to our clients, including a manufacturer of Fountains, a Plumbing and Landscaping Contractor, Online Garden Décor Company, Building Materials Manufacturer, and Estate Sales Company.

STAVSHIP SHIPPING & LOGISTICS, LTD 1/2000 – 10/2005

Logistics and Sourcing, International Trading Company providing services to small and mid-sized businesses.

Operations and Business Development Manager – Nazareth, Israel

• Managed daily operations which included, bookkeeping, ensuring that all projects met their deadlines, and resolved all staffing issues.

• Marketing the Import/Export Services of the company to small and mid-sized businesses.

• Managed the entire Import/Export process including documentation, tests and licenses, arranging for letters of credits, rate negotiations, freight forwarding, customs documentation and routing shipments.

• Established and maintained a customer focused service using relationship sales and marketing concepts, acted as Liaison with supplier on behalf of our clients, sourcing products in Int’l Markets.

• Responsible from the initial inquiry to negotiating and purchase and handled entire logistics process including shipping and customs clearance.

KAPRO INDUSTRIES, LTD. 11/1994 – 12/1999

Manufacturer of Measuring Tools.

Import/Export Manager – Tiberias, Israel

• Managed Import/Export Department.

• Directed all communications with clients, overseas buyers, distributors, agents, suppliers and vendors.

• Involved in all aspects of Marketing, Sales and Procurement.

• Proficient understanding of Incoterms 2000 and ensuring that all the ISO 9001:2000 Regulations were implemented.

• Managed Logistics process from inception, to completion using and operating AS400 ERP system, which included follow up throughout the process from order placement and order receipt to delivery at site.

• Coordination with all the relative departments involved in the production of each order.

• Managed all export, import and customs documentation including Letters of Credit, Arranging for and approving Letters of Credits in keeping with ICC Uniform Customs and Practice for Documentary Credits in accordance with UCP 500/600 Regulations.

• Negotiated and finalized agreements with all Logistic Companies, for land, sea and air transportation.

• Worked to establish representation in the USA and managed sales, orders and follow up with Reps.

• Managed the inventory for the overseas warehouse, planned the logistics for overseas exhibitions.

OCEAN COMPANY, LTD. 07/1987 – 09/1994

International Freight Forwarder and Customs Brokerage Company.

Import / Export Manager – Commercial Goods - Haifa, Israel

• Managed commercial goods department.

• Directly responsible for Sales and Marketing for this department.

• Sales were directly geared to selling LCL space for weekly containers, both for import and export shipments, acted as Liaison between shipper and consignee, as well as overseas agents.

• Operated Amital ERP system, responsible for sales of Marine Insurance and Insurance Claims.

• Prepared rate quotations, import/export documentation and customs clearance documentation.

• Dealt directly with all port operations, devanning and stuffing of containers at port warehouse.

• Co-ordinated shipments from ex-works to port of export and ensured that all the relative import or export documentation accompanied the shipments, traveled overseas to meet with agents and clients.

• Negotiated rates and agreements with shipping lines, airlines and transport companies

Previous Experiences

Weekend Office Manager Ralph Lerman Plumbing Contracting Co.. – Santa Ana, CA

Office Manager “Aleh”- Non-Profit Organization Helping Children with Learning Disabilities Karmiel, Israel

Volunteer - Karmiel Social Services – Field Volunteer for three different Volunteer services, for women and children.

EDUCATION

Berkeley College, NJ – Bachelor Degree Program in International Business

Sussex County Community College, NJ – AA Program in Business Management/Web Design

PROFESSIONAL COURSES

Marketing Communications & Technical Writing Yeda Int’l Writing School

Drip Marketing, Aviva, LLC

Computer App and Web Design Newton International College

Small Business Management- Hameshutefet College

Import/Export/International Business Management Israeli Export Institute

COMPUTER AND LANGUAGE SKILLS

Spoken Languages Native – English, Fluent in Hebrew

ERP Systems AS400, Priority, Fourthshift, Amital

Microsoft Programs Windows, Microsoft Office Including Outlook

Accounting: Quickbooks

Customer Relations ACT

Graphic Programs Working knowledge of Adobe CS3 Suite, and Gimp

Web Design Working knowledge of XHTML, CSS, Javascript

CMS Joomla (& VirtueMart)

Contact this candidate