Admin, Office, Staff Support

LINDA PRIGNANO

**** ********* **** • Clearwater, FL 33761 • 727-***-****

********@*******.***

Administrative Support

PROFILE

Administrative Support Specialist with extensive business skills in communications, training and development, purchasing and transportation, human resources, financial management, building operations, customer service, and data manufacturing. Offering demonstrated administrative, organizational, time management and problem-solving skills including ability in managing multiple priorities and exceeding deadlines in a fast-paced environment.

EXPERIENCE

AVAYA INC. (formerly Lucent Technologies) - St. Petersburg, FL 1985 - 2008

Operations Support - Global Services Delivery Communications (2000 – 2008)

• Managed the development/deployment of a Corporate-wide recognition program 5,000+ employees.

• Assisted the publishing team for Communication newsletters (i.e. content, proofreading, updates, and validation of links, audio/video broadcasts) 8,500+ readers.

• Provided office and administrative support to the St. Petersburg Center 275+ employees (i.e. phones, mail, ship/receive, international, supplies, eqpt, forms, purchases, safety, security and building issues).

• Initiated, scheduled, and coordinated all events for employees, business partners and customers.

• Organized special projects for all external and internal events.

• Scheduled and maintained conference, training lab, visitor/office, and executive briefing rooms.

Training Support – Lucent Technologies Training & Development (1996 – 2000)

• Managed training initiatives for the Data Services Center 650+ employees.

• Identified, researched and evaluated training needs-colleges, vendors, instructors, course delivery, etc.

• Coordinated training, class schedules, confirmed courses and student registrations.

• Incorporate training database – Stilton Bookman, Pathlore, SumTotal learning management systems.

• Implemented training resource library, maintained training records, and tracked certifications.

• Directed external operations (i.e. contractors, negotiate costs, registration, billing, payment authorizations, pre-course material, ship/deliver of equipment, and all other related class logistics.

Training Specialist – Paradyne Corporation (formerly AT&T) Data Manufacturing (1991 – 1996)

• Primary contact for all on-site classes, external training programs and enrollments 1,500+ employees.

• Processed registrations, confirmations, course completion, documentation and evaluations.

• Provided logistical support to course developers, instructors, and students.

• Resolved scheduling conflicts, researched vendors, and managed cost-effective learning solutions.

• Monitored and tracked attendance, waitlists, course availability, cancellations, substitutions, no-shows.

• Administered tests; verify exams and score results for all Union employees in Florida.

LINDA PRIGNANO 727-***-**** ) Page Two

AT&T TECHNOLOGIES – New Jersey 1985 – 2008

Service Analyst - Human Resources (1989 - 1991)

• Counseled employees on staffing policies and career opportunities.

• Processed and entered resume submissions into database for all NJ-based 2,500+ employees.

• Established and maintained job requisition tracking database.

• Conducted new hire orientation sessions and assembled benefit packages.

• Extracted and gathered data from internal and external systems.

• Responded to all HR e-mails daily and communicated information to employee’s correspondence.

Administrative Assistant - Financial Management (1985 - 1989)

• Provided administrative support for two District Managers and staff of 95 at two locations.

• Researched, assembled, and prepared special reports, budgets, correspondence, and memoranda.

• Coordinated appointments, travel, meetings, calendars, catering, and off-site conferences.

• Prepared and tracked attendance, processed purchase requisitions, invoices and expense vouchers.

• Managed tuition assistance program and reimbursements for two organizations 125+ employees.

• Established and maintained database for expense budget studies and generation of reports.

Additional Relevant Experience within AT&T Technologies

Purchasing & Transportation – Expediter Customer Service – Coordinator Building Operations – Facilitator

TECHNICAL SKILLS

Proficient in Microsoft Office and other software applications: Outlook, Calendar Scheduling/Appointments, Database Management, Share Point, Interwoven, HTML, Dream Weaver and Graphic Programs.

ASSOCIATIONS

Florida State Notary Public

Certified Testing Administrator for Union (IBEW & CWA) Associates

Company Ambassador for GTE Federal Credit Union

Florida Blood Captain

Site Coordinator for Audio/Video Conferencing, Satellite Webx Seminars

System Administrator of Employee Training Database

HONORS and AWARDS

Global Services Delivery Pillar Team for Excellence – 2008 You Made A Difference – 2007

Rising Star – 2006 Focus Award – 2004

Pinellas County Schools Appreciation – 2004, 2005, 2006 Survived ISO Audit – 2003

BRAVO Job Well Done – 2001 Suncoast Safety Council – 2001

Certificate of Merit Walt Disney – 2000 Champion of Excellence – 1999

Most Valuable Player – 1998 Premier Associate Award –- 1997

The Key Card – 1997 President's Award for Team Excellence – 1996

Certificate of Appreciation Creativity/Artistry – 1995 LANNET Support Training – 1995

Spotlight Level I –- 1994

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