Customer Service Assistant

VICTORIA TROIANO

** ****** **** ****: 973-***-****

Sparta, NJ 07871 E-mail: ********@*****.***

QUALIFICATIONS SUMMARY

Highly skilled and dedicated Executive Assistant with more than 15 years experience coordinating, planning and supporting daily operational and administrative functions.

Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, coordinating travel, managing events and all essential tasks.

Proven track record of accurately completing research, reporting, information management and marketing support activities within demanding timeframes.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Windows and type 90 wpm with complete accuracy.

Additional Skills - Speed Writing, Lotus Notes, Quick Books and Internet Sourcing, Expert Event/Conference Planning

PROFESSIONAL EXPERIENCE

March, 2012 to Present – AVIS BUDGET GROUP

Executive Assistant

Successfully managed heavy personal & business calendars of the SVP and Director of Consumer Leadership

Compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

Manage and process business travel expenses and invoicing.

Manage and organize internal and external events and executive conferences including video and teleconferencing and other services as needed.

Coordinate business travel for executive staff including all airline, car, hotel reservations and office space.

August, 2003 to August, 2011 CITIGROUP

April, 2009 to August, 2011 – New York, NY

Executive Management Assistant

Effectively provided senior executive administrative support to the Chief Operating Officer of Institutional Clients Group and Director of Global Consumer Controls & Emerging Risk

Successfully and accurately managed heavy business and personal calendar; create routine external correspondence, memos, payment authorizations and other forms and documents.

Developed spreadsheets to improve and inform quality risk assessment initiatives

Prepare meeting agendas and carefully monitor all action items.

Managed and organized internal and external events and executive conferences including video and teleconferencing and other services as needed. Coordinated business travel for global executive staff including all airline, car, hotel reservations and office space.

Accurately reconciled Travel Expenses reduced expenses by $45,000 by researching and implementing cost-effective strategies with American Express Travel support.

June, 2007 to April, 2009 Citibank - Philadelphia, PA

Executive Administrative Assistant to Executive VP, Philadelphia Market Leader, Market Support Manager and Director of Community Relations, Citibank NA Atlantic Division Regional Director, the Philadelphia Area Branch Managers and their local financial center teams.

Collected and distributed CitiMax, Checking/Sales and Lead Management Reports to all Financial Center staff.

Represented Citi as Local Sponsorship Liaison for Citibank and Kimmel Center - Managed ticketed client events including distribution and marketing which cut costs by 60% and increased client base by 90%.

Successfully hosted and coordinated numerous branch openings, ticketed client events, creating invitations and promotional materials booking venues, catering and special guests.

Processed charitable contributions payments on a timely basis which increased response and increased awareness of Citibank presence in the Philadelphia area.

April, 2005 to June, 2007 Citigroup Consumer Lending Group - Stamford, CT

Executive/Personal Assistant and Chief of Staff to Chief Marketing Officer

Provided business and personal assistance to CMO including heavy calendar management and travel scheduling, coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.

Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries which increased productivity of staff by 80%

Compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

July, 2004 to April, 2005 Citigroup Asset Management - New York, NY

Executive Assistant to Institutional & International Operations Officer

Coordinated business travel for CIO including all airline, car, hotel reservations and office space.

Accurately reconciled backlogged and current Travel Expenses working with financial staff to attain overdue expense payment to CIO bringing all credit card balances current.

Managed and coordinated effective payment plan for all telephone and budgeting expenses for staff which resulted in expense savings of 35,000.

Organized and managed internal and external business meetings and conferences as well as provided travel support for those traveling from abroad.

August, 2003 to July, 2004 Citigroup Asset Management - Stamford, CT

Administrative Assistant to Director of Global Umbrella Portfolio and to Director of Global Investment Strategy.

Managed & coordinated all Weekly, Monthly and Quarterly Asset Management Conferences, Semi-Annual Portfolio Business Managers’ Offsite Meetings; and coordinated international travel for those attending from abroad.

Successfully created and maintained monthly project reports on Excel Spreadsheets.

Successfully created and maintained new daily time management system for Portfolio Director which resulted in 100% improved attendance and maintaining of daily schedules.

January, 2002 to July, 2003 Nine West Group, Inc. - White Plains, NY

Administrative/Sales Assistant to President of Easy Spirit Shoes, SVP, VP of Sales and Customer Service

Organized and managed all business calendars, internal and external business meetings and conferences as well as industry Shoe Shows.

Coordinated and distributed Excel spreadsheet reports including Weekly, Daily, EOM and BOM sales figures as well as Sales-by-Door report.

Researched and created detailed report of client history for a significant legal dispute, which saved my immediate supervisor many days of research time. Office Management: keeping attendance and travel records for 5 executives, 15 sales representatives and 8 customer service representatives, checking shoe orders, delegating work to sample manager, ordering office supplies, copying and distributing all line sheets and updates, coordinating luncheons and visits from industry executives.

April, 1999 to November, 2001 Candies Inc. - New York, NY

Executive/Personal Assistant to CEO and Office Manager

Successfully managed CEO’s heavy personal & business calendars, personal and family financial accounts, schedules and daily needs including car service to religious activities, camp and school schedules, buying school/camp supplies, etc.

Managed and coordinated all industry trade and fashion shows, travel, visitor scheduling and luncheons. Coordinated travel arrangements for all corporate executives and entertainment celebrities for photo shoots and seasonal new product launches.

Managed and reconciled corporate charge account. Created PowerPoint presentations for budget meetings and quarterly reports. Created and maintained databases for The Candie’s Foundation.

Managed team of 5 Administrative staff and developed administrative meetings which improved productivity and morale.

Successfully researched, negotiated and established cost-effective corporate travel program with American Express Travel, which reduced travel costs by 25%.

OTHER EXPERIENCE:

August, 2011 – November, 2011 THE FIDELCO GROUP

Executive Assistant – TEMPORARY

Successfully managed PRESIDENT / CEO’s heavy personal & business calendars.

Compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

1997 - 1999 - Executive Director – MBFAA – Metropolitan Burglar & Fire Alarm Association

Managed and successfully coordinated Industry Trade Shows

Authored educational articles for industry periodicals

1994 – 2006 Business Owner – Be My Guest Catering & Party Services - Event Planning

Chef, Event and Party Planner

1985 – 1990 Free-Lance Cosmetics Demonstration – Make-up Artist

EDUCATION:

The Berkley School of Business – White Plains, NY

Associates Degree in Secretarial and Business Administration

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