Customer Service High School
Resume:
Amy K. Ward
Education
Bachelor of Arts in Education, April 2005
Western Michigan University, Kalamazoo, Michigan
Major: Political Science
Minor: Social Studies
Certifications
Michigan Provisional Certificate
Political Science (CD) 7-12
Social Studies (RX) 7-12
Arizona Provisional Certification
Political Science 7-12
Social Studies 7-12
Work Experience
Bath Bath & Beyond, Window specialist, August 2011- present
I’m responsible for organizing, putting up displays and ordering in the window department. Customer service is another main component of my job, including helping customers in locating products throughout the store. I also help out on the cash register and gift packaging.
Nanny, Gilbert, Arizona August 2007- July 2011
I cared for three children ages 6, 3, and 2. I was responsible for taking the children to and from school and help with completing homework. I organized activities and projects for the children each day.
Anna’s Linens, Chandler, Arizona June 2008- July 2011
Sales Associate – My responsibilities included customer service, using a cash register, stocking shelves and unloading weekly deliveries.
Teaching Experience
East Mesa Charter School, Mesa, Arizona 2006-2007
6th and 7th Grade Teacher- Language Arts and Social Studies
Substitute Teacher – Taught fourth grade in all subject areas.
Northville Public Schools, Northville, Michigan
Substitute Teacher – October 2005 – March 2006
Substituted at both the middle schools and high school. I worked with students from sixth to twelfth grade in various subject areas.
Portage Central High School, Portage, Michigan
Intern Teacher – January 2005 – April 2005
Taught American Government and Economics for grades ten through twelfth. Created well designed lesson plans. Incorporated various cooperative learning and computer based activities to help facilitate students’ learning.
Milwood Middle School, Kalamazoo, Michigan
Pre-Intern Teacher – January 2004 – April 2004
Interacted with small groups of students to help complete assignments. Designed and presented a lesson plan to the class on African masks. Students were instructed to design their own mask at the end of the lesson.
Other Working Experiences
St. Monica Latchkey, Kalamazoo, Michigan
Latchkey Supervision – January 2002 – June 2004
Interacted with children K-7 in an after school program. Assisted children with homework assignments. Supervised and organized indoor and outdoor activities.
Honors
Western Michigan University Dean’s List, Fall 2002 and Fall 2004
Volunteer Service
Western Michigan Campus Classic, 2001, 2002, 2003, 2004
Paint the Town in Detroit, August 2005
Northville Youth Assistance Mentoring and Tutoring Program October 2005
Gateway Pointe Elementary volunteered in the classroom 2009-2010
Computer Competencies
Windows Microsoft Word
Computer programs JDA and BedNet at Bed Bath & Beyond
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