Summary

A highly experienced Technology and Project Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning, business unit development, project and product management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

Work Experience

HP/Ericsson Consultant

Burnaby, BC 2/2010 – Current

• Project Engineering, migration of a recent company purchase. Redback networks, into the Ericsson Infrastructure.

• Technical onsite and remote UNIX/Linux Admin. Support of the Redback Network Infrastructure, which includes…

• Supporting, installing, upgrading and monitoring servers and services such as DHCP, DNS, CUPs/Printing, Redhat/Gentoo/Sun/HP Netboot, Samba, Scratch servers, Web Servers, MySQL database administration, cvs/rcs repositories and monitoring tools like Nagios.

• Administered, Supported, Create and Update automation and monitoring scripts to be utilize from both Command-Line and Web interfaces. HIGH LAMP utilization. UNIX/Linux shells, Apache, MySQL, PHP/HTML/XML/Javascript. Lots of Perl.

• Creating and Documenting Disaster Recovery and Data Storage Procedures.

• On Call 24/7 until the migration is complete.

21st Century Ultra Communications Inc.

Freelance Computer Support (oncall and user service calls) Clearwater BC. 9/2008 – 1/2010

• Technical Telephone Support with Home Users

• Service calls to their door.

• Troubleshoot, Computers and Peripherals

• Setup of computer and peripherals and personal wireless networks. Backups, Restores, Rebuilds, Virus removal, parts upgrades and replacements, advice.

• In addition to this business I also contracted my services out to:

Worked for Franchisee (Kam Jim)

A & W & Jim’s Food Mart & Shell Gas, Clearwater BC. 4/2009 – 11/15/2009

• Worked beside the Operations Manager on project planning during the construction phase of the building,

• Working with support personal to install wireless network and LAN, and support infrastructure area when problems arise.

• In addition to infrastructure support I was asked to Assume Management responsibilities on the A&W side, because no leadership could be acquired from remote stores at that location. Owners and Partners were remote, so responsibilities included hiring, motivating and training (what ended up being) 32 employees (and myself) in all aspects of Fast-Food and Restaurant Retail. Worked 15 hour days for 9 days in a row and mastered everything the trainers had to train and was on my own until I could put new leadership in place. I did not take a day off for 3 months.

• Managed inventory, ordering, stock, Cash, Deposits and other online business accounting duties etc. in addition to scheduling of over 32 employees.

• I personally spoke with 100's of customers and people within the community daily, from your basic complaints and compliments (mostly compliments) to events, services and donations.

• Additional experience, Cook, Operate and program the tills, monitored the safe, kept track and ordered bills or coin.

SVP: Executive Technology & Project Manager

7/1998 – 11/2008 Bank of America, Atlanta, Georgia

 Successfully controlled all aspects of vision, growth and overall technology under the CIO, which controls active portfolios in excess of 425 billion dollars. (Over 400 Billion in growth in the last 10 years)

 Spearheaded the successful acquisitioning of more than 90 chassis’s of IBM Blade Centers and 8 Netapp storage (NAS) appliances to create the largest 6 redundant parallel processing environments in Bank of America. Saving more than 5 million dollars in purchases, upgrades and maintenance agreements.

 Developed an on-going future business technology support plan and new base-lines for the 5% of Bank of America that need more dedication and quicker response time. Eliminating any possibilities of uncontrolled down-time to systems or services used by the people that make or control large sums of capital under the watchful eyes of the CIO, CFO, CEO and the Board of Directors.

 Established critical partnerships with high profile business leaders in all areas of support. Creating new Service Level Agreements (SLA’s) between our teams, with clear understandings of responsibilities, immediate response times and a clear picture of what is on the line. Eliminating red-tape and delays on critical projects.

 Enhancing the image of the Technology groups and have gained huge recognition from both the High-Profile Financial Community and Quantitative Business Development teams.

 Maintain more than 3000 servers and 1000s of terabytes of data, servicing traders, bankers, mortgage lenders and setting pricing daily. (Pricing is the interest charged for loans and is based on market trends and the value of various portfolios owned by the bank)

UNIX Automation/Mgr

6/1994 - 7/1998 Bellsouth Information Systems, Tucker, GA

 UNIX Automation/Administration: Creates HTML and Menu Automated on-line Documentation/Applications.

 Support/Administer 19 UNIX IBM RS6000’s, HPUX’s (User Workstations), and 3 Apache Web Servers, 70+ PC’s ranging from 386DX, to 233P, (OS: DOS, Win3.1, Win95, NT3.51/4.0, WinDD, OS2) add/upgrade software, hardware and OS.

 Worked with the Billing Support Team to better automate their daily processes using of various shells and languages (i.e.: ksh, csh, Perl, Java/JavaScript, C/ C++, Expect, TCL/TK, SED/AWK etc...) to create CGI (Common Gateway Interface) applications, reports, and documentation, gaining hours back on more productive and graphical QA’s in many professional looking reports/applications developed and customized per department.

 Assisting in Source Code Control using SCCS, developed an application that requests, submits through an approval process, monitors, and reports, (and coming soon: will also move) programs/scripts/documentation from the development environment to production environment.

 Some other applications I developed: Ticket tracking system (for trouble calls), TurnOver Log/TurnOver Search Utility (Keeps track and reports all things that happened on the system history, troubleshooting utility) and more.

Systems Engineer/Project Management

9/1987 - 6/1994 U.S. Army, Petersburg, VA

 Operated, Maintained, and updated hardware (i.e. Spurry 5000, AT&T 3b2, HP877, HP750, IBM compatible PCs) and software (ie: Word, Ami-Pro, WordPerfect, Lotus, Works, Dbase III, Excel, Windows, MS Office) in a UNIX and DOS/Windows environment.

 Daily activities included: Backups, restores, PC trouble-shooting, configurations, rebuild and repair, Local Area Network(LAN) and system installation and maintenance, programming using C/C++, Ada, COBOL and Borne Shell.

 Set up in-house seminars to train users and soldiers on newly installed hardware or software (i.e. TCP/IP, WINDOWS) and assisting them with problems that arise on their PCs. Platoon leader in charge of both the training and counseling of 48 soldiers.

 Army Qualifications: Airborne, Air Assault (repelling from choppers), Special Weapons, NBC NCO, Expert Marksmen, Field Artillery, Emergency Destruction Explosives, Infantry, Special Forces, Recon. SEER Training.

 More than a dozen leadership Medals ranging from Army Achievement Medals to Army Accommodation Medals.

 Honor Graduate from Basic Non-commission Officers Academy.

 Humanitarian Medal received for saving People, pets and Livestock, during the statewide emergency, forest fires of 1990 in Oregon.

Education

8/1989 - 2/1994 (US ARMY)

 Bachelor's Degree

 BA. Business

Fort Gordon, Fort Gordon, GA

 Certification

 Leadership/Management and Development (PLDC), Counseling and Team Development (BNOC).

Lee SDC, Petersburg, VA

 Certification

 Advanced Unix Administration, Batch file programming, Communication & Network Administration,

Georgia Tech, Atlanta, GA

 Certification

 Java Programming Basic, Intermediate, Advanced and Application Development and Design.

Additional Info

Dual Citizenship USA/CanadaUS Army Sergeant (1987 1994) Desert Stormo Desert ShieldClearance:Top Secret Background Investigation (TSBI - Military)

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