Customer Service High School
Resume:
Charles Mack
*** ***** **** ******, ********* MD, 21205, ******@****.***
Profile
High School Graduate with well-rounded work experience seeking full-time employment. Strong Work Ethic, Team Oriented, Dependable and a Dedicated Worker. Flexible Schedule, with Well-Rounded Background available for immediate hire.
Skills
Customer Service Driver's License
Word Processing Meeting Deadlines
Stock Room Duties Research
Operating Office Telephones Prioritizing
Time Management Self Motivated
Organizational Skills Very Hands On
Strategic Thinking Troubleshooting
Electronic Training Reliable
Technical Skills Problem Solving Skills
Proficiency with Computers Hospitality
Assembling Products Supervising
Attention to Details Construction
Comprehension Mechanical Skills
Handling Complaints Creative Design
Communication Skills
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Analytical/Research Skills
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Computer/Technical Literacy
Computer-literate performer with extensive software proficiency covering wide variety of applications,and different operating systems my GWPM is 55.
Flexibility/Adaptability/Managing Multiple Priorities
Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple projects.
Interpersonal Abilities
The ability to relate to co-workers, inspire others to participate, and to mediate conflict with co-workers.
Leadership/Management
Goal-driven leader who maintains a productive attitude and confidently motivates, mobilizes, and coaches employees to meet high performance standards if needed.
Teamwork
Resourceful team player who excels at building trusting relationships with clients and colleagues.
Education
High School Graduate-June 2010
National Academy Foundation High School
Three Year Hospitality/Information Technology Trainee
Baltimore City Community College
Taking up Computer Science, and Computer and Software Engineering
Work Experience
Sales Associate at Shoe City Apparel
Provided excellent customer service to customers to make their experience a great one.
- Greeted customers
- Assisted in finding merchandise
- Suggested selections
- Fitted individual customers upon request
- Responsible for organization of stock room
- Accurate stock counts
- Restocking of merchandise
- Maintained a tidy workplace
- Answered Telephones
- Took Messages for Supervisors
- Operated the cash register
- Demonstrated Computer Skills
- Entering charges, payments, and balancing the day in the computer
- Communicating with customers and fellow employees
Line Cook / Intake Clerk at Chefs Expressions
Worked directly under three Executive Chefs
My duties were but not limited to:
- Working at the front desk greeting customers and checking them in
- Communicating with customers and providers
- Scheduling, canceling, and rescheduling dinner appointments
- Reminding patrons of upcoming appointments and tracking missed appointments
- Answering multiple telephones and accurately documenting messages
- Forwarding telephone calls appropriately
- Checking-in each party and properly documenting arrival
- Copying and faxing duties
- Collecting payment from customers and getting authorization on credit cards
- Entering charges, payments, and balancing the day's funds in the computer
- Responsible for organization of kitchen
- Support chefs while cooking
- Identified and gathered necessary materials to enable successful kitchen operation
- Responsible for all sanitizing, sterilization, and cleaning of the front end and back end of the restaurant to ensure organizational standards were met
Janitorial Experience
Baltimore City
- Worked independently and with a team to meet or exceed deadlines while responsible for cleaning city buildings. .
References
Glen Ross
509 North Milton Street
Baltimore, Maryland 21205
Youthworks Program Supervisor
Christina Roskovich
Johns Hopkins Hospital
Baltimore, Maryland 21205
Jawanza Evans
Student Aid
Baltimore, Maryland 21217
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