Executive Assistant; Office Manager

Job Objective

As an experienced administrative and management professional, I am seeking a long term, stable Office Administration/Management position. Employing my considerable knowledge, talent and expertise, I will proactively contribute to the growth and success of the business by enhancing the perception of the firm, promoting a positive contact experience at all levels, and maintaining superior internal and external support services.

Proficiencies:

Proficient in Microsoft Word, Excel, Access, Outlook, PowerPoint, Internet Explorer; AT&T Business Direct online account management; Mailers’ +4 bulk mail processing program; CMS (Aspect Call Management System); Aspect E-Workforce; conversant in basic computer hardware components and functions.

Senture Security Solutions

Trusted Agent-TWIC Enrollment Program December 2008-Present

Greet enrollees, interview, enter/confirm personal information

Collect, verify, scan, upload identity documents

Electronically collect fingerprints/digital photographs

Electronically activate Smartchip Identity cards

ACCENT Marketing Services, LLC

Workforce Manager September 2007-July 2008

Generation of reports

Payroll Generation

Management of schedule creation

Client interaction

Direct report staff management

ICF International/Road Home Program

Housing Advisor November 2006-September 2007

Interview homeowner applicants to state disaster assistance program

Collect, analyze, verify, upload qualifying documentation

Serve as Customer Service contact throughout process

PEC/Premier Safety Management, Inc.

Receptionist/Office Administrator August 2006-November 2006

Answer, direct incoming calls-multi-line system

Greet, announce all visitors

Assist with company newsletter, collecting, writing articles, compiling submissions

Data entry of member safety questionnaires to master database

Protocol Integrated Marketing, Covington, LA March 1994-June 2006

Workforce Manager

Analyzed long distance carrier invoicing, identifying erroneous and unnecessary charges, eliminating several thousand dollars per month in excess payments.

Created standardized client “pass-through” billing system, capturing revenue previously lost due to inconsistent record keeping.

Administration of call center telephone carrier invoicing

Administration of call center toll free number inventory, client/carrier assignment

Generation/analysis of report data

Payroll Generation

Management of schedule creation for agent population

Direction of real time schedule adherence, real time line management

Direct report staff management

Account Manager

Maintained high regard relationship with top revenue client resulting in longevity of account status

Database Management including report generation – Access database up to 1million contacts annually

Account management-client interface, sales and implementation of additional services

Direct report staff management

Fulfillment Manager

Daily incoming/outgoing domestic mail

Preparation/execution of client requested bulk domestic and international mailings

Domestic & international Order Fulfillment

Administrative Assistant

Office Administration

Customer Service Representative

Education:

University of Southwestern Louisiana Lafayette LA

English Education/Library Science

Southeastern Louisiana University Hammond LA

Social Studies Education/English Education

Contact this candidate