Customer Service Life Insurance

Jessica Hale *** Cuprite

El Paso, TX *****

Cell: 915-***-**** Home: 915-***-****

E-mail: ***************@***.***

OBJECTIVE

To obtain successful and challenging employment with a professional organization that offers me professional growth while enhancing personal goals.

SUMMARY

A hard working, customer service experienced, potential employee skilled in professional office skills, flexible, responsive, and responsible.

EXPERIENCE

Omega Training Group Inc.

SRRC Receptionist Clerk Assistant Team Chief (Military/OA), 04/02/2011- Present, 40 hours per week

Supervises all Cubic / Omega Training Group, Inc. personnel assigned to team. Schedule units and individual personnel processing through SRP, set up appointments with units and coordinate SRP date. Prep Daily Schedules and Monthly Calendars for SRP, organize Unit Rosters and on a daily basis for units processing through SRP. Supervise the flow of personnel through all stations of the SRP. Reports needed facility maintenance, repair, and service requirements to the SRRC Facility Manager, as well as process daily reports and numbers in accuracy of process. (Secret Clearance qualified)

Omega Training Group Inc.

SRRC Receptionist Clerk (Military/OA), 08/30/2009- Present, 40 hours per week

Coordinate SRRC (SRP) process flow with all activities within the SRRC. Schedule units and individual personnel utilization of SRRC functions and activities. Prepare and insure distribution of individual processing packets. Conduct SRRC “Welcome Briefings” to individuals and units processing through the SRRC. Insure all mandatory briefings are scheduled and all outside briefers are notified as to times and dates. Assist in coordination of the opening and closing of the SRRC in support of the operational requirements of the Mobilization and Deployment Brigade, and Fort Bliss. Insure final SRRC sign out and completion of SRRC processing. (Secret Clearance Qualified)

Omega Training Group Inc.

Human Resources Assistant (Military/OA), 02/28/2007- Present, 40 hours per week

Administrate support to the Fort Bliss SRP In-Processing Team. Process active military and civilian personnel mobilizing and demobilizing through the Soldier Readiness Process (SRP) center. Mobilize units based on orders into the EMILPO (Electronic Military Personnel Office) system. Perform several clerical tasks pertinent to the in-processing of civilian and military personnel. Create and maintain all required forms, files, and records required for the processing personnel through EMIL

PO transactions by interviewing personnel for information required for Emergency Notification and Service member’s Group Life Insurance (DD Form 93/SGLV 8286). In addition, use form flow to type required data for the DD Form 93 (Record of Emergency Data), DD Form 8285-SGLV (Request for Life Insurance), DD Form 8286-SGLV (Service member’s Group Life Insurance Election and Certificate), DD Form 8286A-SGLV (Family Coverage Election). Verify all data and type any revisions, additions and deletions to their records and files in record of all the military and civilian personnel mobilizing/demobilizing that process, through the Deployment and Reconstitution Tracking Software (DARTS). Scan soldiers’ DD Form 8286-SGLV and DD Form 93 (Record of Emergency Data) onto iPERMS

(Personnel Electronic Records Management System). Also assist in maintaining accountability of records, and processing Transitions DD 214 when service members Demobilize. (Secret Clearance Qualified)

Life Style Day Spa

Hair Stylist , 08/20/2006-02/12/2007, 40 hours per week

Direct customers to waiting hairstylists, and act as cashier. Duties include answering the phones, booking appointments, greeting the clients, seeing the clients out, selling retail, along with any other miscellaneous tasks that might be needed. Answers telephone, directs inquiries, and maintains logs. Specialize in dressing hair according to the latest style, period, or character portrayal, following instructions of customer. Progressively responsible clerical and customer service experience. Studies facial features of customer and arranges, shapes, and trims hair to achieve desired effect, using fingers, combs, barber scissors, hair weaving solutions, and other accessories. Ability to type 40 words per minute and perform office automation functions. Experience working in a busy office environment as preferred.

EDUCATION

Franklin High School, El Paso, Texas San Fernando Beauty Academy Van Nuys, Cali

Basic Studies 2001-2004 Cosmetology 2004-2005

High School Diploma Cosmetology License/Diploma

Both licenses in California and Texas

El Paso Community College, El Paso, Texas El Paso Community College, El Paso, Texas

Fall 2006-Present Fall 2012

Certificate Small Business Administration

References Available Upon Request

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