Experienced Virtual Assistant,Community Moderator, Legal Transcription
Resume:
Elaine M Okulovich
Cleveland, OH
Phone: Upon Request
Email: ***********@*****.***
OBJECTIVE:
To obtain a career as; A Virtual Assistant, Moderator Management
DESIRED STATUS:
Independent Contractor, Fulltime, or Permanent Employee
EMPLOYMENT HISTORY:
Revolution Health Group www.revolutionhealth.com and www.wondir.com
Location: Washington DC
Date Beginning: December, 2005
Date Ending: March, 2007 Full Time, Independent Contractor
Job Title: Moderator
Manager: Allen Searls
Phone: Upon Request
Wondir and Revolution are web communities that I monitored simultaneously for Revolution Health Group.
Duties and Responsibilities: - Quality Assurance; - Respond and act on abuse reports: delete abusive content and suspend abusive users as necessary. - Review member content to ensure: 1. Content meets our terms of service and community guidelines. 2. Compelling member content is discovered and showcased. 3. Gather feedback from the first members of the community. - Monitor and assist with enforcement of the terms of service and community guidelines. - Collaborate with call-center representatives to help address any user issues. - Analyze community trends and patterns. - Daily reporting of moderation activities, including suggesting member content to showcase.
In The Wondir Community: - Monitor question, and answers then deciding after reviewing each what the appropriate actions to take. Wondir users send abuse reports which I also took appropriate action on. - Seeding health boards with questions that challenged the users. - Observe any site malfunctions and inform the proper manager to take action. - Report on activities along with questions and suggestions to improve our moderation or the site. - Making sure the legal policy was kept.
In The Revolution Community: - Monitor the site which is more of a relaxed community. Users have a bit more freedom to express their views. - Using a word filter program which alerts when a potential problem is found, and taking appropriate action based on reviewing the posts. - Validate links posted as safe for users. - Scanning the site to clean up duplicate posts, or inappropriate use. - Reporting any malfunctions to tech. - Writing a weekly Blog, or Running Story. - Announcing special guests who are invited to answer live user questions. - Using the policy to delete or suspend the user. - Reporting of the site, using the same guidelines as we do for Wondir.
Zdesar Construction
Location: Cleveland , Ohio
Date Beginning: August 1999
Date Ending: Present-Part time
Job Title: Virtual Assistant, Customer Service
Manager: Joseph Zdesar ( owner )
Phone: Upon Request
Mr. Zdesar uses my services when he is under a new contract. His work is temporary, and this job does not require set hours.
Duties and Responsibilities: Scheduling appointments and workforce. - Estimating materials and labor costs. - Competitive bidding procedures. - Procurement of materials. - Administrative services in customer service, typing, invoices, and purchasing. - Verifying employment, and company backgrounds.
VOLUNTEER HISTORY:
Administrative Assistant
The City Mission
Location; Cleveland, Ohio
Date Beginning; 2000
Date Ending; 2006
Duties and Responsibilities: Administrative help, printing advertisements for new campaigns. - Writing personal correspondences. - Help in building a new library computer search system. - Running the mail, and printing machines. - Assist in campaigns for seasonal fund drives. - Spokesperson for main funding drives. - Any service needed for The City Mission from administrative, to serving food.
Legal Research
Adoption Law and Birth Family Search
Location: Cleveland, Ohio
Date Beginning: 2000
Date Ending: 2004
Duties and Responsibilities: Legal research in the pre 1940s rights of birth families and adoptees on a state and federal level. - Research in the black market adoptions, then using this research, and my legal knowledge to help draft correspondences pertaining to the rights of adoptees. Using the internet, to perform searches for birth families.
SKILLS AND ABILITIES:
Computers: hardware and software proficient. - Communication skills and phone operations. - Exceptional knowledge in programs used in customer service, ordering, search, community forums and moderation. - Also skilled in verification, and legal research. - Accomplished in Excel, Word, Works, Access and PowerPoint, and Macros with understanding in java scripts, along with typing, and invoice skills, - Very detail oriented, with the ability to learn software quickly, and using it independently. - Excellent skills in moderating, and customer service.
EDUCATION:
Major: Law/Paralegal 1 year
College: Carteret Community College
Location: Moorehead, North Carolina
Degree: 1 year
Major: Legal Transcription
College: Meditec
Location: www.meditec.com
Degree: Acquiring
EQUIPMENT:
COMPUTER 1
EMACHINES T2984
WINDOWS XP
SERVICE PK 2
CPU 2.93 GHz
512 MBs RAM
COMPUTER 2
EMACHINES T3828
WINDOWS XP
SERVICE PK 2
CPU 2.80 GHz
248 MBs RAM
COMPUTER 3
TOSHIBA SATELLITE T5500
WINDOWS XP MEDIA
SERVICE PK 2
CPU Co 1.66 GHz
1.48 GBs RAM
DSL, land phone line with intercom and 4 phones. - 2 Operator’s boom microphones used for phone and computer. - HP fax, scan and printer all in one. - Latest software for Microsoft Office, Excel, Access, Power Point, and Legal Transcriptions. - Updated software for security; McAfee virus, firewall, and spam.
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