Project Manager Training

Dennis Crowley

Summary

A skilled instructional design professional with the abilities to plan, develop, implement and oversee content development, learning strategies, and services. Experienced classroom educator, instructional designer, online course developer, and eLearning application administrator who readily bridges technical and educational domains to advance project goals.

Skills:

- Twenty plus years of overall relevant experience in an instructional or product delivery settings.

- Demonstrated successful learning course development and execution with a variety of instructional products.

- Familiar with industry standard learning management and/or learning content management systems.

- Delivered internet/web-based learning technology with continual involvement in remaining updated and current with new learning technologies and adult learning principles and practices.

- Possess an understanding of adult learning theory, distance learning, web-based training, synchronous and asynchronous learning and best practices in the web development and e-Learning.

- Proficient with and understand e-Learning standards (SCORM, AICC, IMS, etc.)

- Ability to learn and adapt to new systems, processes and instructional theory.

- Attention to detail – the ability to ensure that all required items and/or details are completed.

- Ability to meet aggressive time lines for delivery while maintaining a high degree of accuracy of work.

- Able to take actions independently in conjunction with understanding the strategies, goals, financial constraints, etc. of e-Learning matters.

- Ability to successfully manage multiple concurrent tasks to meet deliverables as well as routinely prioritize major initiatives and operational tasks.

- Design, preparation and documentation of work plans with the ability to see the “big picture” and report progress accordingly.

- Excellent verbal and written communication abilities including the ability to explain technical concepts in non-technical terms and in making presentations.

- Relationship management skills, including demonstrated ability to work with all levels of staff and editors with a track record of positive relationships.

- Self-initiated problem solving and decision-making.

- Well organized with a demonstrated ability to maintain information and project tracking for high volume activities.

- Comfortable working in a fast-paced rapidly changing environment.

- Ability to proofread various size and formatted materials, electronically and/or in hard copy.

- Ability to be flexible in style of work, independently and as part of a team or teams.

- Ability to thrive in an environment where conflicting priorities may threaten schedule and quality.

- Advanced proficiency utilizing Microsoft applications such as Word, Excel, and PowerPoint and Access.

- Experience with Web authoring tools (Dreamweaver, Front Page) and the creation of standards compliant web resources.

- Ability to work remotely.

- Maintain an up-to-date home office with high-speed network access.

- Maintain confidentiality of sensitive organization topics and issues.

- Work outside of the regularly scheduled work hours when necessary to meet project or work objectives.

Education:

AA, Business Administration

Tidewater Community College, Portsmouth, VA

Computer Skills

Microsoft Word Microsoft PowerPoint Dreamweaver

Qarbon Viewlet Builder Microsoft Access Microsoft Project

Captivate PeopleSoft ERP Oracle ERP

SAP ERP Info PAK uPerform Visio

SnagIt Flash Oracle UPK

Professional Experience:

DCrowleyConsulting, Spring Green, WI

Independent Contractor

- Created training materials and conducted instructor led training for CUNA Mutual Insurance Group

- Established team expectations to ensure accomplishment of team goals

- Created elearning and conventional training materials using Articulate and Captivate

- Delivered 180 hours of classroom instruction to CUNA Mutual employees

- Created training materials using Oracle’s UPK for Westinghouse Nuclear

- Accountable for delivering the materials on time, within budget, and with expected business requirements

- Work involved creating scenario based training material for the SAP production control modules

- Worked with the subject matter experts to convert the business process procedures (BPP) into elearning modules

- Created instructor-led training materials for CareFusion on SAP’s Project Systems module.

- Work involved creating course materials using uPerform

- Worked closely with the subject matter experts to capture the unique configuration to allow CareFusion’s implementation team to streamline their processes

- Communications included weekly formal project reporting and frequent status meetings

- Created and delivered SAP training materials on the SAP Order-to-Cash work stream for Kimberly-Clark Inc.

- Work involved creating course materials using RWD’s InfoPak (a product very similar to On-Demand’s tool).

- Worked with the implementation team to develop customer specific configurations and reporting using SAP BW.

- Created and delivered SAP training for a Fortune 500 company.

- The training was developed for the direct and indirect buyers and delivered in a classroom to the end users.

- The indirect buyer training was on SAP’s SRM tool.

- The direct buyer training was on traditional SAP purchasing module.

- Created a web based SAP basic navigation training program.

Technology Solutions Company, Chicago, IL

Project Manager

- Reviewed all training documentation submitted by the training team and recommended solutions or changes in procedures as well as coaching the client leads in analyzing existing client processes, documented workflow processes, and defined new procedures and processes to support creation of the client training program.

- Responsible for ensuring all documentation and deliverables content were of the highest quality, which included preparing, reviewing, and designing solution process workflows utilizing Microsoft Visio and Microsoft Word.

- Served as an instructional design expert and software developer for Peer3 during Peer3’s development of an authoring system based on IMS learning objects. The software was java-based using XML coded, reusable objects stored in a relational database. A primary focus of the effort was to incorporate Robert Gagne’s work on identifying learning outcome types.

- Developed user guides, quick reference guides, and web-based training materials for a SAP Travel Management implementation.

- Authored many of the business process procedures for the Budget to close team while working with the implementation team.

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