JMadrazo

JOSEPHINE MADRAZO

SUMMARY OF QUALIFICATIONS

? Program development professional experienced in the design, implementation and evaluation of programs in the areas of Home Care and Workforce Development.

? Ten years of individual and group counseling.

? Skilled in building partnerships and promoting mentoring initiatives.

PROFESSIONAL EXPERIENCE

September, 2005 – October, 2007 Crittenton Women’s Union, Boston, MA

Program Coordinator (Formerly The Women’s Union)

Crittenton Women’s Union has an annual budget of $10 million; 70% comes from government sources and 30% comes from private sources.

? Redesigned and improved existing Mentoring Program which resulted in tripling the membership, press recognition and a superior level of service.

? Recruited, interviewed and assess eligibility for programs.

? Marketed and presented Cittenton Women’s Union programs to other social service agencies within Massachusetts.

? Created partnerships with community organizations.

? Developed and implemented marketing and recruitment strategies.

? Expanded program through replication.

November, 2001 – September, 2005

Recruitment and Retention Coordinator

? Launched a successful homecare pilot training program, which improved the agency’s retention rate from 23% to 68% in less than a year.

? Developed and managed relationships with The American Red Cross, Bunker Hill Community College, and other health care professionals to support the training program.

? Worked closely with the Home Health Care Department to understand the needs of their clients to better serve them.

? Recruited, interviewed, orientated, and supervised homecare aides; provided mentoring to new staff as they transitioned into employment.

? Followed up with new recruits to ensure their and the agency’s needs were being met.

? Resolved any employee issues as they arose.

? Investigated and reported allegations of elder abuse.

? Developed surveys, which measured employee, client, and agency satisfaction.

? Created and implemented a database, which was used to explain needs of the program to funders and the Board of Trustees at the Women’s Union.

July, 2002 – February, 2004 Massachusetts Association for the Blind, Brookline, MA

Relief Worker

Massachusetts Association for the Blind serves individuals who are blind, visually impaired, brain injured and people with developmental disabilities.

? Assisted mentally challenged and visually impaired individuals with daily living skills.

January, 1999 – January, 2001 The Beacon Companies, Brockton, MA

Resident Service Coordinator

The Beacon Companies have over 23 residential communities, and provide over 8,000 residence in the New England, Pennsylvania, New York and Virginia. Communities range from suburban new construction, to urban historic rehabilitation, to converser ion of public housing in to newly constructed mixed income-communities.

? Assessed the needs of elderly, disabled, and family residents in two subsidized housing complexes; linked individuals with social services in the community.

? Networked with social service organizations in the community to meet the needs of the residents.

? Partnered with the Boys & Girls Club in implementing a free on-site, after school program and summer day camp for middle school children.

? Worked with Promising Futures to implement a teen program, which addressed self-esteem, drug, and violence issues.

September, 1997 – January, 1999 Department of Social Services, Chelsea, MA

Case Manager

The Department of Social Services is the Massachusetts state agency that provides protection to children from abuse and neglect.

? Responsible for disseminating complex instructions to a diverse client population, and the application of service plans in accordance with rigid timelines.

? Performed case management and outreach activities.

? Understood, explained and communicated intricate clinical, legal, and psychiatric information before the court.

? Handled emergency situations for children, adolescents, and families in crisis.

September, 1996 – August, 1997 Suffolk County D.A.’s Office, Boston, MA

Office Assistant

Suffolk County D.A.’s Office prosecutes approximately 50,000 criminal cases a year and provides a range of support services to victims and witnesses of crimes.

? Performed analysis of statistical data for Sentencing Guidelines Program.

? Coordinated the Neighborhood Crime Watch list.

? Assisted in special projects as assigned.

EDUCATION

May , 1997 Suffolk University Boston, MA

BA in Clinical Psychology and a Minor in Sociology

Professional Training in HIPPA regulations, and Mentoring.

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