Purchasing / Administrative / Customer Service

Jeff Hernandez

*** ***** ******** *****

Anaheim, California 92804

714-***-**** *********@***.***

PURCHASING COORDINATOR / ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE

Administrative Operations ▪ Purchasing / Outsourcing ▪ Fleet Management ▪ Reorganization Hiring / Training ▪ Team Building ▪ Technology Tools

DEDICATED, SELF-DRIVEN, VERSATILE AND RESOURCEFUL PROFESSIONAL WITH 12+ YEARS OF EXPERIENCE IMPROVING EFFICIENCY AND PRODUCTIVITY, WHILE REDUCING COSTS; 6+ YEARS OF PURCHASING EXPERIENCE IN CORPORATE HOUSING; 20+ YEARS OF ADMINISTRATIVE SUPPORT, INCLUDING MANAGEMENT SUPPORT; 10+ YEARS IN CUSTOMER SERVICE; 5 YEARS OF RETAIL MANAGEMENT.

CAREER TRACK

PURCHASING COORDINATOR | EXECUTIVE ASSISTANT | ADMINISTRATIVE ASSISTANT / SECRETARY

OAKWOOD WORLDWIDE 1996–2009

Huntington Beach, California

Assisted in a variety of tasks, including: strategic sourcing, supplier identification, implementing best practices, supplier rationalization, supplier evaluation, electronic procurement enablement and spend analysis. Identified requirements; selected vendors. Managed supplier relationships. Worked with an executive team of 3.

PURCHASING COORDINATOR

Established and maintained working relationships with 50+ supplier base.

Maintained 150+ Inventory Item Numbers, Pricing, and Supplier Information.

Obtained Supplier inventory quantities and purchasing history; and created and consolidated Monthly Inventory Analysis Reports for management review.

Processed 50+ weekly purchase orders for 47 field offices with software (Axapta) developed for the company.

Processed QuickBooks purchase orders for non-inventory items (washers, dryers, heaters).

Ordered and maintained company vehicles for a fleet of 250+ transport trucks/vans through Enterprise Fleet Management.

Purchased Maintenance, Repairs and Operations (MRO) and office supply items for an office staff of 27 associates.

Maintained inventory controls of select electronics by tracking items from purchase to disposal.

Maintained Group E-mail addresses, Master Vendor List, Supplier Correspondence / Purchase Order Files, and Purchasing Binder (Polices, Procedures and Work Instructions).

Maintained Nortel Networks phone system for an office staff of 27 associates.

Participated in weekly One-on-One meetings with Director of Purchasing.

EXECUTIVE ASSISTANT

Created 15+ “How To” task instructions, leading to promotion to Purchasing Coordinator.

Maintained Outlook Calendars for V.P. of Operations, Director of Purchasing and Divisional Manager.

Screened Executive calls, letters and visitors.

Reconciled Executive monthly American Express statements.

Compiled financial reports for management/divisional review (daily, weekly, monthly and annually).

Extensive training of new hires from administrative assistants to management level.

Organized and maintained confidential files.

ADMINISTRATIVE ASSISTANT

Created and maintained monthly Divisional Office Calendar.

Organized monthly Safety Drawings for western division, consisting of 200+ associates.

Processed 25+ monthly Check Requests for associates and suppliers.

Processed monthly company-related expenses for management/myself.

Organized and maintained office files for management and non-management.

ADMINISTRATIVE SECRETARY

Supported office staff of 7 associates.

General office duties.

NIGHT MANAGER | AUTHORIZED SALES ASSOCIATE | SALES ASSOCIATE

CRATE & BARREL 2000–Present

Costa Mesa, California

Job duties include: assist in store operations, loss prevention, selling techniques/goals, and store deign; provide cost-savings recommendations; supervision of sales associates, office staff and stockroom.

NIGHT MANAGER

Supervise 20-30 associates (sales, office and stock).

Solve customer service issues before they escalate to store manager level.

Close registers (11); count money in safe.

Escort associates out and secure the store.

Fix displays / make recommendations to store Designer.

Conduct weekly meetings.

Conduct hiring of seasonal associates.

Create selling techniques to assist store in weekly Sales Goal ($150,000+).

Exceed individual Sales Goal ($1,000+ in daily transactions).

AUTHORIZED SALES ASSOCIATE

Management support.

Transactions approver.

SALES ASSOCIATE

Premiere Customer Service.

LEARNING CREDENTIALS

ADVERTISING DESIGN - In Process

Cypress College

Additional courses, seminars and workshops include: Fred Pryor Customer Service Seminar

SOFTWARE PROFICIENCIES: QUICKBOOKS ▪ MICROSOFT PRODUCTIVITY TOOLS ▪ WINDOWS▪ AXAPTA ▪ OTIS ▪ NECHO

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