Customer Service Sales

Location:

Posted:

April 03, 2012

Staci Kohlhagen

North Miami, FL 33181

**************@*****.***

Highlights of Qualifications:

• Conversant in Spanish level 3

• 7 years customer service experience

• Proficient in Microsoft Word, Excel, and PowerPoint

• Extensive travel world wide

Work Experience:

11/11 – Current Guest Services Pier Agent Miami, Florida

Royal Caribbean Cruise Lines, Ltd.

• Check guests in for the cruise and Super Charge/Signature account as per check-in guidelines.

• Meet any guests that have missed the ship and assist with hotel and flight arrangements according to the direction of the Supervisor.

• Format reports and retains records relating to particular assignments or projects

07/09 – 11/11 Sales Associate Warwick, Rhode Island

Macy's

• Make sure every customer is properly greeted and helped

• Cashier at the register.

• Recovery, bring clothes to customer if needed, put clothes back out on the sales floor from the fitting room.

05/10 – 08/10 Intern New York, New York

Christopher Fischer Cashmere

• Input all incoming and outgoing clothing into a computer system using Excel

• File all invoices into filing system

• Created clothing library, input all the clothing into an Excel file, and personally put all the clothing into the right area

11/05 – 08/08 Phone Girl/Hostess Massapequa, New York

Phil's Pizza and Restaurant

• Trained 12 other employees to answer phones and take down to-go orders

• Sat guests down and made sure they had everything they need

• Help bring the food out when the waitresses are busy

• Help with the check

Education:

Johnson and Wales University Providence, RI

Bachelor of Science in Travel and Tourism 05/11

Association:

• Special Events Society, volunteer at different events around Rhode Island, 09/2008-Current

• CLIA Accredited Cruise Counsellor, 02/2011

References Available Upon Request