Manager Customer Service

Mike Rollins

***** ***** ****

Farmington, MN ***24-9342

Phone: (H) 952-***-**** (Cell) 952-***-****

Email: ***********@*******.***

Over 15 years restaurant management experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty and concern for our customers’ needs. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Willing to work weekends, all shifts and overtime. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Experience

LSG sky Chef, Minneapolis MN

Operations Supervisor January 2011-Present

Hooters (Twinwings), Minneapolis MN 2008-2009

General Manager

Don Pablo’s (Avado Brands), Richfield MN 2007-2008

Assistant General Manager

Hooters (Restaurants of America), Bloomington, MN 1994 -2007

General Manager

Casual dining, high table turnover (45+).

Achieved 4% average sales growth over 9 consecutive years.

Set company sales record $4.8 million (2004).

Responsible for catering, outside promotions, special events.

Recruited, interviewed, hired, trained and supervised 85 employees.

Training General Manager (1998-2007).

Last location was Mall of America (high volume).

Opening General Manager of 2 new Hooters Restaurants (1998-2001) (Las Cruces, NM; Puerto Vallarta, Mexico).

Rich Management 1992 - 1994

Night Club Manager

Bogart’s Nightclub, Apple Valley, MN (1993 - 1994)

Live music dance club (capacity 300) with sports bar.

General Manager

In Cahoots, Prior Lake, MN (1992 - 1993)

Live music night club (capacity 200) with sports bar, 14 bowling lanes.

Education and Credentials

ServSafe Certified – Food 2007, Alcohol 2008

3 Years Undergraduate Coursework - Bar, Restaurant and Hospitality Management

University of Wisconsin, Menomonie, WI

High School - Burnsville High School, MN

Computer skills include Microsoft Office Suite (Outlook, Word, Excel)

Quick References

David Wilson – 612-***-**** / *****.*******.*******@**.****.***

Cregg Butler- 480-***-**** / ************@***.***

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