Rahul Jaswal

B.E. (Computer Science)

CCNA (CISCOID: CSCO12184291)

DCS-Wireless (D-LINK)

DCS-Secuirty (D-LINK)

DCS-Storage (D-Link)

Flat No. 002, Mythri Maidens Apt.,

Somsandra Palya, HSR sector2 Layout,

Bangalore 560103

Mobile:- 098********

Email:-sk846o@r.postjobfree.com

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

PROFESSIONAL SNAPSHOT

A qualified B.E (Computer Engineer) from Goa University with hands on experience in Networking Products.

Currently associated with the Networking section of a Smart link Network Ltd, Goa.

Successfully achieved CCNA certifications by Cisco

Successfully achieved DCS wireless, storage and security certification from D-Link.

An energetic, self-motivated professional with hands on experience in Networking Products; requirements gathering; SOHO Network design.

SKILLS SETS

Technical

Routing Protocol : RIP, OSPF and EIGRP

Switching : VLAN, VTP, STP, and RSTP

Server : Windows 2003

Storage Devices : D-Link Storage devices [DNS-323,320,325]

Operating Systems : Windows, Linux

Summary:

Responsible for designing of IP network, installation & commissioning of Routers, Switches, IP cameras and Network storage devices

Providing technical training for above all equipments

Establishing the lab with the above network equipments

Product specialist for D-Link

ORGANIZATIONAL EXPERIENCE

Company: Smartlink Networks Ltd

Role: Sr. Product Specialist March 2012-Till Date

Job Description:

- Performing weekly technical meetings with the clients

- Guiding the product support engineers towards process development

- Conducting technical training for the new employees

Duties:

Responsible for tracking procedure changes.

Responsible for monitoring tasks, timetables and milestones.

Responsible for training direct and third party service personnel.

Find out the proper support strategies and oversight processes that can help to guide the clients in a proper way

Overall Achievements:

Created the technical troubleshooting flow charts for the team, which helped the team for faster resolution of the issue. [Average handling time decreased by 25-30 %]

Started with the weekly brush up training and test to keep the agents up to date which in turn decreased the time by 10 %.

Achieved three times award for the best technical agent on floor

Role: Product Specialist June 2010 - March 2012

Job Description:

- Handling escalation from the Level- 1 technicians.

- Guiding the team towards process requirements

Duties:

Training new employees.

Assistance with training of staff and compiling procedural documentation.

Created technical presentation for the training purpose, which helped the training more attractive and easy learning.

KEY SKILLS AND COMPETENCIES:

Excellent network understanding skills.

A positive attitude towards work and good communication skills.

Experience of Windows server 2003, XP professional / office 2003.

Ability to be clear & concise when explaining technical procedures to Clients.

Role: TECH SUPPORT ENGINEER Oct 2008 – June 2010

Job Description:

- Responsible for supporting the company's SMB clients at all levels as part of a helpdesk team.

- Ensuring that all hardware and software is configured and installed correctly.

Duties:

Responsible for installation and maintenance services of D-Link products like Routers, Switches and Cameras

Supporting users and network administrators over email.

Networking and providing support for Windows, Macintosh issues.

Configuration and testing of any new hardware and software.

Installing and operating Windows desktop and server operating systems.

ACADEMIC PROJECTS

Project : Devnagari Renderation Support for Konsole

Duration : 8 Months

Platform : Linux KDE

Role : Gathering information on Konsole of Linux and QT

Type : Research

Description : The main aim of our project was to rectify the error of not displaying the Hindi character properly .To rectifies we have studied the Konsole of the KDE. We have studied QT also to rectify the error and to overcome the mystery that why the character is not getting display properly when we use ls command in terminal.

ACADAMIC QUALIFICATION

Examination Specification Institution Board/

University Year

B.E Computer

Engineer Shree Rayeshwer institute of Engineering and Information Technology, Goa Goa University 2008

10+2 Higher Secondary School Leaving Certificate

(HSSLC)- Kendriya Vidyalaya No. 1, Goa CBSE 2004

10 High School

Leaving Certificate

(HSLC) Kendriya Vidyalaya No. 1, Goa CBSE 2002

PERSONAL VITAE

Father’s Name: Anil Kumar Jaswal

Mother’s Name: Neelam Jaswal

Sex: Male

Nationality: Indian

Date of Birth: 26-10-1986

Permanent Address: Flat T-3, Newton appt-2, Mangor Hill, Vasco, Goa-403802

Language Known: English, Hindi

I declare that the information furnished above is true to the best of my knowledge.

Rahul Jaswal

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