Customer Service Manager

** ******* ********

Adamstown

Lucan

Co Dublin Mobile number: 086******* or 042*******

Email address: ******.******@***********.***

Claire Mulvey

Experience August 2008- Present IFDS Percana, 9D Beckett Way, Park West Business Park, Dublin 12

Policy Administrator

Responsibilities

• Ensure Daily Production Runs are performed accurately on a the day roistered to run production.

• Confirm all scheduled events are processed correctly

• Define any Production Run Issues and generate an issue in the issue log

• Follow-Up production issues with Production Support Staff

• Follow up client Policy Admin queries

• Provide feedback to client on any queries

• Reporting to the Client Relationship Manager.

• Check, Maintain and File all client related documentation e.g. New Business and Claims letter

• Daily and Monthly Reporting to the client on Transactions processed and Commission payments

• Ensure cover is in place at all times during core hours

March 2008-August 2008 Hibernian Insurance, One Park Place, Hatch Street, Dublin 2

Pensions Administrator

I gained a lot of in depth experience dealing specifically with pensions.

Responsibilities

• As an administrator in the pensions compliance team I am responsible for the checking and issuing of Annual Benefit Statements, renewal letters and also Trustees Annual Reports. I am also responsible for the issuing statements of accounts for pension plans for a number of different schemes.

• I am also responsible for dealing with issues relating to revenue compliance such as making sure each scheme is revenue approved and has been issued with a pensions board number.

March 2006-present Irish Life Assurance, Dundalk, Co Louth

Customer Service Advisor

Whilst working in this area I have gained a lot of knowledge about the Life Assurance industry as on the job training is required with the company

Responsibilities;

• While on phones my I work to target to answer a minimum of 65 customer queries per day relating to Life Assurance, Pensions, Fund Performance, Current Values, Mortgage Protection Policies or Savings

• Every 3 weeks I do administrative work (for 2 week periods) on policies and my target is to deal with at least 50 pieces of post

• Updating policy and member details onto the database

• I attended various training courses throughout my time with the company, such as an in touch programme to improve skills on dealing with customers on a more personal level and identifying their needs as customers.

• I have excellent time keeping and work very well as part of a team.

• I also have excellent computer skills and a pleasant telephone manner.

• I have also just recently passed the QFA 1 exam.

May 2005- September 2005 Louth Hospital Dundalk Co Louth

Office Clerk

• I worked in the patient services department of the Louth County hospital, here I learned a lot about the hospital system such as filing the charts, preparing the charts for clinics which involved gathering the necessary test results from the lab and making sure all the patients charts were in order for the doctor

• I also dealt with the patients when they arrived and gathered further information as they were leaving and also over the phone if they had any queries about appointments or tests.

2006- 2006 Brubakers, Dundalk Co Louth

Floor Staff

• I worked in Brubakers Bar from February 2006 to May 2006. I was working on the floor collecting glasses and taking drink orders. I also cleaned up at the end of the night.

2003-2006 Mace Service Station, Dublin Road Dundalk

Shop Assistant

• In my time in the service Station I balanced the tills at the end of the day and put new stock on the shelves on a daily basis.

2000-2003, Fairways Hotel, Dublin Road, Dundalk

Waitress

• I worked in the coffee shop of the hotel and dealt with many customers on a daily basis, I was also required to set up function rooms for up to 200 people.

• I then moved on to work in the restaurant of the hotel were I would set up breakfast for the residents and then again for dinner.

• I learned a lot about customer service and customer satisfaction, I also learned how to deal with a difficult situation and be calm under a lot of pressure.

Education/Qualifications

Accounting Technicians Course 2010- Present Griffith College Dublin.

I am currently studying for a Accounting Technicians qualification with the intention to progress on the ACCA exams once this course is completed in two years time.

The subjects I am currently taking are Business Management, Financial Accounting, Law and Ethics and Taxation.

Qualified Financial Advisor Exam 1 (Life Assurance) - November 2007

Dundalk Institute of Technology

Completed one year of a two year Science diploma. Subjects included biology, chemistry, physics, Maths, communications and computer studies.

I also completed one year of an Office Information Systems diploma. Subjects included Economics, Computer Applications, Communications and Office Information Systems.

Secondary School

St Louis Secondary School 1996-2000

Dundalk Grammar School 2002-2002

Leaving Certificate-June 2002

Biology Higher C3

Irish Ordinary B3

English Higher C3

Maths Ordinary C3

Geography Ordinary B2

French Ordinary B2

Hobbies & Interests I enjoy cycling, running and swimming. I have a certificate in first aid up to intermediate level and often volunteered with the Civil defence at Music events and sporting events. I also enjoy playing the piano and violin.

References

Alan Thompson Cheryl Halpenny

Manager Unit Leader-Irish Life

Fairways Hotel Customer Contact Centre

Dublin Road Coes Road

Dundalk Dundalk

Co Louth Co Louth

Contact this candidate