BRUCE A. RICH
** **** **., **********, ** ***** 860-***-****, 860-***-****
*********@*****.***
OBJECTIVE: Customer Service Representative
HIGHLIGHTS OF QUALIFICATIONS
Expert knowledge and abilities in written communication.
A patient listener who focuses on speakers and understands many accents.
Organized and detail-oriented, understands procedures and logistics.
Skilled in time management, prioritizing tasks, and meeting deadlines.
REVELANT EXPERIENCE
Communication & People Skills
Consistently maintain a positive attitude and enjoy helping people.
Effective working with people of different backgrounds and temperaments.
Accurately record, remember, and communicate detailed information.
Exceptional command of the English Language with strong written skills.
Organization & Time Management
A problem solver who grasps complex situations making them manageable.
Produce quality work under extreme pressure and deadlines.
Ability to understand and follow complex instructions.
Experience managing and organizing personal time and workload.
Collaborates in teams to produce quality resolutions.
Education
Novell Netware Adminstration
Windows NT Administration
PC Troubleshooting and Repair
Three Rivers State Community Tech, Norwich, CT
Valley Regional High School, Deep River, CT
Employment History
Service Writer, Safe Home Security, Cromwell, CT 2010-2011
Customer Service, Home Depot (Part Time) 2008-2010
Delivery Rep, Amerigas, Killingworth, CT 2003-2009
Delivery Rep, Paraco Propane, Essex, CT 2003-2003
Delivery Rep, Valley Oil, Portland, CT 2001-2003
Computer Consultant, Superior Consultants, Cheshire, CT 1998-2001
References
James Daly, Haddam, CT 860-***-****
James Frazier, Middletown, CT 860-***-****
Joseph Octave, Rocky Hill, CT 860-***-****