Customer Service Accounting

MARGARET E. (FRY) MCGRAW

Unit #** - *** Admirals Rd, Esquimalt BC, V9A 2P1

Telephone 250-***-****

E-mail **********@****.**

PROFESSIONAL PROFILE

** ***** ** **** ***** (accounting to trial balance) accounting experience with 10+ years as a Controller

Skilled in daily accounting functions such as accounts payable / receivable, journal entry and job costing

Experience in training and supervising accounting staff within all of the standard accounting functions

Adept at implementing change and skilled in crafting new financial / reporting procedures and policies

Exceptional analytical and problem solving skills with demonstrated ability to deliver on deadlines

DEMONSTRATED PROFESSIONAL COMPETENCIES

Coordinating and motivating staff to increase their effectiveness

Reconciling bank accounts / inter-company accounts / shareholder accounts and ledgers to sub-ledgers

GST / PST / WCB filing and reconciliation

Understanding reporting requirements for Research and Experimental Development (SR&ED) tax credits and tax filing

Processing Payroll and Preparing T4, ROE and Payroll source deductions

Managing budgets and controlling costs

Preparing financial statements for distribution

Conducting cash-flow analysis

WORK EXPERIENCE

Seastar Chemicals Inc, Victoria BC SENIOR ACCOUNTANT Jan. 2008 – June 2011

Oversee AP clerk and respond to any arising issues

Enter Cash receipts and manage accounts receivable

Prepare bank reconciliations; enter journal entries

Reconcile sub ledgers to general ledger

Review, investigate and report any inventory abnormalities

Respond to questions regarding the (Enterprise Resource Planning) ERP system. (Chempax CS)

Participated in a joint implementation team of an ERP system

o Learned the software to understand, implement and facilitate the manufacturing & financial aspects of the system.

o Wrote & documented procedures.

o Provided training and support for end users.

o Attended information and update sessions provided by the software supplier

Island Art, Victoria BC CONTROLLER Jan. 2007 – Jan. 2008

Interview, hire and train new staff;

Supervise accounting staff (1 AP clerk and 2 invoice clerks);

Maintain accounting records;

Process payroll using ADP and Pay Works (T4 and summary; ROE, Source Deductions)

Manage Employee Benefits

Prepare bank reconciliation and Government remittances (GST / PST / WCB)

Manage cash flow; post adjusting journal entries

Reconcile sub ledgers to GL; investigate inventory and cost issues

Work with the software provider to address ERP issues (Foundations Software)

Prepare Corporate business plan and financial information to secure additional financing

Investigate areas of concern with inventory reporting within the ERP system (Foundations)

Write, document and implement office policy for CSR staff

Hire and cross train CSR and accounting staff

Accutemp Refrigeration, Victoria BC

CONTROLLER

Aug. 2006 – Jan. 2007

Duties similar to previous positions

Collaborate with the software provider to address ERP issues (Gary Jonas Software)

Review ERP reports (Gary Jonas) system to identify and document possible errors.

Create training plan to cross train each accounting work station

Organize and supervise cross training of payroll and accounting staff

Identify and document areas of concern for inventory controls

Presented and implemented a resolution to address diverse issues

Tactex Controls Inc, Victoria BC CONTROLLER Jan. 2005 – Aug. 2006

Duties similar to previous positions

Prepare return for Scientific SR&ED Credits

Prepare appropriate forms for TSX

Open discussion with software provider advising them of issues in ERP system (Intuitive)

Identify, document and correct errors in the accounting setup of an ERP (Intuitive) system

Established and implemented daily accounting routine and initiated proper allocation of payroll

Process payroll using Pay Works (T4 and summary; ROE, Source Deductions)

Administer employee benefit plan

Cortloch Ent, Victoria BC SENIOR ACCOUNTANT Sep. 2004 – Jan. 2005

Perform bank reconciliation

Process payroll for 200 staff and allocate payroll cost to specific projects

Investigate new software for payroll processing

Investigate software that could be used for asset management.

Quorum Pharmaceuticals & Western Allergy Services Ltd., Victoria, BC CONTROLLER June 2000 – Oct. 2004

Financial / accounting duties similar to more recent Controller positions

Administer employee benefit plan; process payroll using Ceridian

Provide financials to owner and external accountant

Reconcile inter-company and shareholder accounts

Set up two new companies when owner diversified

Provide cash analysis and cash flow budget

Recognized inefficiencies in the sales reporting; investigated and reported to owners

Coordinate the development of software being used for invoicing and sales reporting

Participate in negotiations to purchase a product license agreement

Investigate and coordinate changes to rectify inventory issues

Negotiated divestiture of business

Developed administrative procedures, and trained clerks for two new companies

In collaboration with the owner, develop a business plan

WORK EXPERIENCE (Prior to 2000)

Great West Holdings Ltd. Victoria, BC CONTROLLER

Similar to more recent Controller duties

Set up new company; research and select appropriate software for a new company

Process payroll and administer benefit plan; Human resources (hiring/scheduling)

Reconcile inter-company and shareholder accounts

Ensure hold back amounts were correctly calculated and follow up on payments

Develop office procedures and designed rental contracts for ease of customer service

Develop a business plan for presentation including sales forecast to secure financing

Birch Builders Ltd., Victoria, BC ASSISTANT CONTROLLER

Responsible for payroll and accounts payable as well as ad-hoc duties as requested

Gidden Industries, Victoria, BC PAYROLL CLERK

Responsible for payroll and bank reconciliations

Cubbon Building Supply, Victoria, BC SENIOR ACCOUNTANT

Responsible for customer service and accounting duties as assigned

Dow Chemical, Greffern, Germany ACCOUNTS PAYABLE CLERK

Processed large volume of freight invoicesDeveloped and implemented verification routine for purchases

Pro Property Improvements, Victoria, BC OFFICE MANAGER & BOOKKEEPER

Organized and created office procedure

Developed contracts for use with customers and contractors

Handled and prioritized customer calls

Performed all aspects of daily accounting, including Accounts Payable, Accounts Receivable, Journal Entries, Payroll and monthly reporting

EDUCATION / QUALIFICATIONS

Seneca College, Willowdale, Ontario

Microcomputer/Accounting Certificate Dean’s Honour Roll

Personnel Management Studies Dean’s Honour Roll Level II

Small Business Studies Dean’s Honour Roll Levels I, II

Management Development Certificate of Standing

Marie Tomko Commercial College Ltd. (MTC) New Westminster, BC

Accounting and Computer Training

Cape Breton Adult Vocational Centre, Sydney, NS

High School Equivalent

Clerk Typist Certificate

PERSONAL QUALITIES

“ ... Margaret has proven herself to be a capable and valued member of our management team ... working tenaciously, Margaret isolated and corrected many set-up and reporting errors ... could rise to any challenge presented her ... implemented new procedures for handling payroll, saving hours in processing time ... managed her time efficiently and effectively ...” Tony Nakata, Manger of Operations and Engineering, Tactex Controls Ltd.

REFERENCES

Written References Available

MARGARET E. (FRY) MCGRAW

Unit #14 - 897 Admirals Rd, Esquimalt BC, V9A 2P1

Telephone 250-***-****

E-mail **********@****.**

OVERVIEW

PROFESSIONAL PROFILE

25 years of full cycle (accounting to trial balance) accounting experience with 10+ years as a Controller

Skilled in daily accounting functions such as accounts payable / receivable, journal entry & job costing

Experience in training and supervising accounting staff within all of the standard accounting functions

Adept at implementing change and skilled in crafting new financial / reporting procedures and policies

Exceptional analytical and problem solving skills with demonstrated ability to deliver on deadlines

EDUCATION:

Seneca College & University

Microcomputer/Accounting Certificate Dean’s Honour Roll

Personnel Management Studies Level II Dean’s Honour Roll

Small Business Studies Levels I, II Dean’s Honour Roll

Management Development Certificate of Standing

Marie Tomko Commercial College Ltd. (MTC)

Accounting and Computer Training

Cape Breton Adult Vocational Centre

High School Equivalent

Clerk Typist Certificate

PROVEN & PRACTICED COMPETENCIES:

• Reconcile intercompany accounts

• Prepare and reconcile bank deposits

• Process expense claims

• Cost & payroll allocation for projects

• Prepare sales projection

• Cash flow management / projection

• Identify & implement required change

• Identity & problem solve

• Deal with rising internal issues

• Prepare agenda and meeting materials

• Negotiate & prepare contracts

• Prepare SR&ED forms

• Software Implementation

• Handle foreign currency transactions • Reconcile shareholder accounts

• Reconcile bank statements to GL

• Journal entries

• GST / PST / WCB returns

• Reconcile sub ledgers to general ledger

• Budget control

• Write procedures

• Train & supervise Staff

• Customer Service

• Prepare month end financial statements

• Research/investigate specific interests

• Complete & provide appropriate forms to TSX

• E R P administrator

• Coordinate & motivate staff

• Accounts Payable – code, match, investigate, enter & pay

• Accounts Receivable – verify order, invoice, collect & receipt payments

• Payroll (salary / hourly / commission / union) – review time cards & process payroll

• Payroll remittances, record of employment, T4 preparation & T4 summary

• Administer employee benefit plan – health, dental, & RRSP

• Inventory - count, review, set max/ min totals & cost

• Provide financial reports to Owner & Accountant of record

REFERENCES:

Many references have been written on my behalf. These references attest to the fact that I am a skilled and conscientious worker who is able to problem solve & multi task. All consider my analytical ability an asset to the company. These written references are available for your perusal. If you prefer to speak with someone feel free to contact either Tom Macgregor, CGA @ 250-***-**** or Michael O’Brien, CA @ 250-***-****.

Contact this candidate