Customer Service Quality Control
Resume:
Irma Velasquez
Bakersfield, CA 93309
Cell Phone: 661-***-****
GOAL
Seeking a challenging position that will allow me to use my written, verbal, interpersonal and office skills to contribute to the goals and success of the employer; with the ability to function as a team player, and work independently.
EDUCATION
Santa Barbara Business College January 2008 to December 2009
Associates of Science Degree- Business Administration
SKILLS & ABILITIES
1.Excellent Customer Service
2. MS Office Services
3. General Office Procedures
4. Typing (35wpm)
5. Bilingual (Spanish/English) speak, write and read
6. Management/Supervision
7. QuickBooks
8. Inventory/Billing
9. Record Keeping
EXPERIENCE
Volt/Dreyers Bakersfield, CA
Production (part-time) January 2011-Still working
Pack ice-cream, monitor the wrap machine making sure it runs good, monitor the date and time of the wrap, making sure the cookie are centered in the middle of the ice-cream, do some cleaning, place boxes in the box machine and supervised that is running good. It is a night shift position.
Challenger, Gray & Christmas Inc. Bakersfield, Ca
Translation Bilingual (project) June 2010 to July 2010
Helped with preparing resume for persons that don't speak English, helped with translating document and paper work from Spanish to English/English to Spanish, When a person needs help with translation I helped them.
Greenfield Union School District Bakersfield, Ca
Sub-Noon Aid (part-time) August 2009 to On call
Supervised kids while they are in play-ground, make sure they are playing correct and sharing toys, I had to supervised while they were inside the cafeteria, sometimes I would help parents with translation.
Dolores Huerta Foundation Bakersfield, CA
Office Assistant (Externship) October 2009 to December 2009
Answer phones and make phone calls, operate fax machine, and copy machine, have conferences meetings, take messages, send e-mail, do any office procedures such as write business letters and translate to Spanish, create spread sheets on excel work form, also filling, data entry.
Sandusky Cabinet Inc. Arvin, CA
Lead Supervisor/ Quality Control January 2000 to January 2008
Supervised a team of 4, responsible for ensuring all parts met quality standards, processed all paperwork for billing and receiving of merchandise and monthly inventory procedures in a manufacture company.
Home-Mart Bakersfield, CA
Manager (Assistant) June 2001 to February 2002
Responsible for providing excellent customer service, handling of cash transaction and supervision of 15-20 employees, created employee schedules, opening and closing store and monthly inventory, interview employees for hiring, also did some cashier.
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