Customer Service Representative

Tesika R. Pugh

**** ****** **** **** *** *, Memphis TN 38134

901-***-**** (home) 601-***-**** (cell)

**********@*****.***

OBJECTIVE

To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service. To secure a responsible career opportunity, with a company that is on the cutting edge, a company that puts value on people as well as the company. I look forward to calling this company family.

SKILLS PROFILE

• Trained in CPR/First Aid

• Trained in Suicide Prevention in the state of TN

• Trained in CPI Training

EMPLOYMENT HISTORY

Customer Service Representative Oct 2011- Present

UPS – United Parcel Services, Memphis, TN

• I strive to provide excellent customer satisfaction and make sure every customer is satisfied

• Operate software packages

• Receive and process packages for courier shipping, including lifting and weighting packages on scale, accessing Manifesting software, generating labels and retrieving from customer’s vehicle when requested

• Writer documents for trace and shipping claims

• Receive, sort and place mail in mailbox modules accurately

• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner

• Some clerical work. Knowledgeable of Microsoft Word, Exel, and Spreadsheet.

• Data entry as needed.

• Strong attributes of providing excellent skills in person, and/or over the phone and via e-mail from customers and shippers regarding packages.

• Critical thinking skills as needed.

• Organizing and prioritizing tasks and maintain control of work

• Possessing great verbal communication and written skills.

• Developing solutions to complicated problems.

Program Specialist Nov 2009 – May 2011

Open Arms Care Corporation, Memphis, TN

• Impacted and made a difference in the lives of the individuals with disabilities

• Worked in an environment in a group home setting with persons diagnosed with intellectual and developmental disabilities

• Provided direct care and support to individuals, and assisted with developing skills in self-help

• Conducted training activities concerning daily living, leisure and recreation, basic academics, communications and socializations skills

• Assisted Behavior Analyst with different approaches to behavior issues with clients.

• Daily data entry and recording of bowel movements, behaviors, dining plan, and daily activities.

• Transporting clients to and from doctor appointments.

• Working with teenagers and adults of different ethnic backgrounds.

• Acquiring good attention to detail skills.

• Promote solutions to complicated problems.

• Maintaining good verbal communication and written skills.

Copier Specialist Aug 2008 – July 2009

Flying Paper, Memphis, TN

• Scanned, copied and digitized documents and videos for businesses and law offices in the Mid-South

• Used various software programs to perform daily duties such as MS Word, Excel, PowerPoint and Office

EDUCATION

Masters of Science in Mental Health Counseling with specializations in Child and Adolescent Development and Clinical Psychology

Capella University Minneapolis, MN

Bachelor of Science in Psychology In progress

Victory University (formerly Crichton College), Memphis, TN

Some College Coursework Completed

University of Memphis, Memphis TN

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