Customer Service Manager

Teddy Otero

design • social media • ecommerce • marketing

teddyotero.com • *****@**********.*** • 719-***-**** • 6555 Brook Park Dr. Colorado Springs, CO 80918

SUMMARY & OBJECTIVE

I am a web designer and social media marketer eager to dedicate myself to a prominent role on a

marketing team where I can contribute to the success of a company’s online campaigns.

A product of both technical and creative backgrounds, my work is creative, precise and punctual. I am an effective verbal communicator with both writing and editing experience, and I am at home in a team environment. Having pursued leadership training for a decade, I’ve excelled at opportunities as a small-business owner, creative director, and social media campaign manager.

Thank you for your consideration!

EDUCATION

• 2003-2006: University of Northern Colorado, BA Graphic Design (Greeley, CO)

• 2010-2011: Leadership Program of the Rockies (Denver, CO)

• 2009: GOP Campaign Management School (Castle Rock, CO)

• 2004: Great Commission Ministries Leadership Training (Estes Park, CO)

• 1998-2002: Air Force ROTC Leadership Training/Field Training (Lackland AFB, TX)

• 1998-2002: Colorado School of Mines, Computer Science (Golden, CO)

WORK EXPERIENCE

• Web/Email Designer: Current USA (Colorado Springs, CO) 2008-present

• Owner, Designer, Marketer: JOT Creative, LLC (Colorado Springs, CO) 2011-present

• Cofounder, Creative Director: The Constitutionalist Today (Colorado Springs, CO) 2009-2011

• Web Developer, IT Manager: EyeLine Golf (Monument, CO) 2007

• Graphic Designer: Vanguard Communications (Denver, CO) 2007

• Graphic Designer: FedEx Kinko’s (Greeley, CO) 2004-2007

• Web Designer: University of Northern Colorado (Greeley, CO) 2003-2004

• Graphic Designer: CopyMax (Colorado Springs, CO) 2003

• Web Developer Intern: IBM (Boulder, CO) 2000-2001

DESIGN & MARKETING SKILLS

• Expert in Adobe Creative Suite design software

• Veteran of both web and print design environments

• Experienced ecommerce designer and social media marketer

TECHNOLOGY SKILLS

• Capable HTML, CSS and Wordpress coder

• IT Decision Maker, PC Builder, Server Administrator

LEADERSHIP & STRENGTHS

• Dynamic and dedicated leader

• Energetic with a keen eye for detail

• Exemplary customer service demeanor

• Able to assess, advise and meet client needs

• Excellent written and verbal communication skills

• Works well in both fast-paced and team environments

• Able to multitask, prioritize, and meet frequent deadlines

HIGHLIGHTS & IMPACT

• Leadership Training: I have vigorously pursued leadership training across four programs and am eager to explore my potential in a social marketing or web design capacity.

• Current USA, Inc.: I have been responsible for emails, webpages and banner ads across three valuable catalog brands and was tapped to lead large-scale website redesigns.

• The Constitutionalist Today: Cofounding a monthly political publication was a rewarding challenge! Working evenings and weekends for over a year, I built and maintained a thriving website, developed a social media presence of several thousand followers, laid out each month’s 48-page print edition cover-to-cover, wrote and edited numerous political articles, and maintained the IT infrastructure.

• Fedex Kinko's/CopyMax: My versatility, efficiency and client relations skills were demonstrated as I met dozens of daily deadlines across a full spectrum of printed document types.

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