Customer Service Project

Xuting Chen

**** ************ ** ******** ** 614-***-**** ******.******@*****.***

SUMMARY

Goal-oriented logistics professional with proven ability in inventory/transportation management, logistics model design, design &analysis of logistics system, cost optimization, quality control, project management and customer service skill looking for full-time related to logistics. Strengths include excellent communication skill, analytical skill, problem solving ability, ability to multi-task and proficient in MS Office suite, Visio, MS Project, Arena and Visual Basic.

EDUCATIONAL BACKGROUND

Ohio State University, Fisher College of business GPA: 3.462/4 Columbus, OH

Master in Business Logistics Engineering December 2011

Shanghai Fisheries University GPA: 3.56/4 Shanghai, China

Bachelor in Logistics Management July 2009

WORKING EXPERIENCE

Heaven and Earth Huayu Logistics Beijing, China

Sale Assistant June -August 2011

Conducted analysis report to identify sale growth opportunity to increase sale by 2% in the fourth quarter and work out sale strategy including sales performance benchmark setup, budget allocation, and incentive plan setup.

Built strong client relationships by promptly answering calls and proactively identifying solutions to problems, including inquiring freight rate, tracking shipment, etc.

China Certification& Inspection Group Yunnan Inc., Yunnan, China

Quality Inspection Assistant November 2009- January 2010

Collected data of products needed to inspection and worked with inspector to complete examination report of electronic products after inspection based on E&ROHS.

Conformed English version of contract to Chinese version of contract.

Yunnan Eastern Airline Food Company Yunnan, China

Operation Assistant June-July 2008

Displayed the output of system including the number of passengers and flight number to operational department.

Assisted operational department to design vehicle dispatching and capacity used to deliver aircraft catering.

PROJECT EXPERIENCE

Client: Ohio Valley Cable Services, Inc., Columbus, OH

Facility layout design project March-June 2011

Created flowchart and built simulation model to find bottleneck of process and facilitate redesign of warehouse.

Forecasted future demand of items received and increased to 54 racks in storing area to meet change.

Moved Q&A department to the end of production line to add function of ensuring quality of production and accurate shipping destination.

Client: Ohio Valley Cable Services, Inc., Columbus, OH

Improvement of sorting project March-June 2011

Improved quality of the sorting section by developing initial and revised standard operating procedures, control charts of the initial process and analyzing diagrams of the assignable causes.

Modified simulation model for improved process reducing cycle time by 5.4 minutes.

Client: Schlumberger Dallas, TX

Diesel Tracking Technology project January -March 2011

Identified technology providers to improve the current manually-recorded diesel filling process of Schlumberger.

Delivered cost benefit analysis convincing our solution can save diesel supplier and client $186,918 per year.

Presented implementation plan of both on-site and off-site, which obtain client’ affirmation.

ADDITIONAL INFORMATION

OPT : 28 month

Member, Council of Supply Chain Management Professional

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