Ryan Bond
**** *. ****** ***** **, Apt. D
Peoria, Il 61615
sjefzr@r.postjobfree.com
OBJECTIVE:
Seeking to obtain a position in phlebotomy where my skills can be proficiently utilized and enhanced.
SUMMARY OF QUALIFICATIONS:
• Two years of experience in phlebotomy
• Proficient in blood collection by venipuncture or capillary techniques from patients of all ages
• Excellent customer service skills
• Ability to use time effectively while still paying attention to detail
• Ability to work with others and uphold a positive attitude
• Ability to use good judgment, decision making, and follow policies and procedures
• Extensive knowledge of the following:
o Keyboarding
o Microsoft Office: Including Microsoft Word, PowerPoint, Excel, Publisher and Outlook
o Office equipment including fax and copy machines
o Audio visual equipment
SPECIALIZED TRAINING:
• Familiar with Cerner Pathnet and McKesson Horizon lab
• McKesson training with Methodist
WORK EXPERIENCE:
• Hinduja Global Solutions 5515 Route 150, Peoria, IL 61615, Customer Service Representative, September 2011-Present
o Assisting customers in troubleshooting home audio visual equipment
o Identify complex and technical problems
o Responds to customer contacts received via incoming calls
o Researches answers from tools provided
o Accurately enters customer data for processing of orders
• Methodist Medical Center of Illinois 221 NE Glen Oak Ave, Peoria, IL 61636, Phlebotomist, July 2009- July 2011
o Collected timed, stat and routine blood draws. Put patient at ease while obtaining samples
o Facilitated communication between patient and staff, and fielded calls from doctors and nurses in regards to patient’s orders and results
o Processed samples for proper testing and send-outs, including paying attention to stability and temperature requirements
o Performed all necessary computer documentation including registration and ordering
EDUCATION:
• High School Diploma, Cavalry Baptist Academy, 2001
• Paraprofessional Certification, 2011