Customer Service Sales

Kelly Freeman

Date of birth : ** September ****

Contact

Tel : 706-***-**** or 706-***-****

e-mail : **********@*****.***

Address

**** ****** ****** ********, **. 31904

Profile

Objective To obtain a position in a company that will allow me to exercise my counseling skills and work with people, particularly in a customer service capacity.

Availability From May 14, 2012

Skills

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Education

2010-2013 Master of Science in Community Counseling (September 2010) -

SCHOOL NAME, Columbus State University, Columbus, Ga.

2005-2009 Bachelor in Sociology and Religion (September 2005)

SCHOOL NAME, Salem College, Winston-Salem, NC.

Work Experience

Tsys; Full time Job

Agent with Loyalty Leadership Team (Columbus, Ga.) October 2012 to Present

Customer service, make sure the customer gets what they want

Working in a call center environment

Performing proper company procedures for every situation, to regulation and code.

Kumon Math and Reading Center; Part Time Job

Teaching Assistant (Columbus, Ga.) May 2012 to October 2012

Assist children ages 3-7 in reading and math concepts

Ensure concepts are comprehended using supplemental learning material

Guarantee students are on task and work in a quiet, learning conducive environment

Diversified Counseling Services; Internship

Case Manager/Intern (Columbus, Ga.) May 2012 to May 2013

Perform home visits with referred clients from DFCS and Muscogee County Drug Court

Attend drug court proceedings

Perform home evaluations for DFCS and other government agencies

Individual, Group, Family, and Couples counseling provided on as needed basis

Central Signal

Alarm Handling Operator (Columbus, Ga.) Full Time job

Answering Service operation capability

Residential/commercial alarm handling

Customer service over multi phone line system

Operating under high stress situations May to December, 2011

Wal-Mart Stores Inc. (Columbus, Ga.)

Sales Associate Part-time job

Maintain presentable sales floor appearance daily

Switchboard Operator/phone service on multi-line phone

Listening to customer expectations and delivering needs

Unloading stock from warehouse onto sales floor

Performing inventory on sales floor items October 2009 to May 2011

American First Mortgage (Columbus, Ga.)

Loan Manager Internship

Data entry of loan applications on Calyx computer program

Organizing and scheduling supervisor’s schedule

Pulling client credit, performing verification of employment to complete loan documents June to October, 2009

Salem College (Winston-Salem, NC)

Administrative Assistant with Career Development Part-time job

Market/advertise events to campus community

Represent career office to guests/recruiters

Co-ordinate career/internship workshops for the college August 2005-May 2009

Activities and Interests

Writing Personal novel writing, article writing for online website: http://associatedcontent.com

Movies Plot and character analysis, content review

Knowledge Acquisition Personal reflection of everyday events, continuing education and trust in growth process

Languages

English (fluent, written and verbal) Spanish (basic verbal understanding)

Contact this candidate