Rhodes2009

Ph Hm: 317-***-****

Cell: 317-***-****

Email: ******.***@*****.***

Clermont Indiana, 46234

Ronald E. Rhodes

Objective: Seeking fast-paced environment that will challenge my management and leadership skills, while recognizing my commitment, dedication to the organization, and our customers.

Experience

Aug 2007 to Present

2006 to 2007

1998–2005

Pitney Bowes, Indianapolis IN

Customer Operation Manager

 Oversee Print Operations for the State of Indiana 24x7x365

 Maintain hardware and software assets totaling over 3 million dollars

 Maintain security access for print and mail operations

 Administrator of subcontractor relationships for vended print and services

 Administer policy and set procedures for 22 teammates, and 128 state agencies

 Administrator of billing database capturing statistical and invoice information

 Process vendor receivables

 Active participant in proactively challenging staff in cross training and education

 Establish Service Level Agreement’s and measure progress

 Actively responsible for growing business maintaining 20% profit margin

Brink’s Inc., Washington DC

Cash Logistics Manager

 Oversee administration of multi-million dollar cash vault

 Administer Brink’s policy and procedures to 30 teammates

 Generate accounts payable invoices to customers

 Process account receivable

 Maintain 25% or better profit margin

Bank of America/DoD Community Bank, Okinawa, Japan

Japan Operations Manager

 Oversee purchases of Yen and USD replenishment orders for Pacific Region

 Coordinate Quarterly coin replenishment orders for Pacific Region

 Coordinate movement and sharing of excessive funds within branches

 Coordinate DoD statistics for Account Analysis, Financial Statement to DOD and

Monetary instruments

 Manage day to day functions and activities of 25 highly dedicated teammates:

 Accounts Payable, Returned Mail, Dormant Accounts, Distribution of reports (PC Barr), Printing and distribution of Statements, Research to include EFT’s and ATM, Check processing using Wausau Check21 Image capture and Image Cash Letters, Data Transmissions, Customer Information maintenance from branches, home office, customer mail, General Ledger processing to include posting and research, Military Treasury General Account processing of SF215, SF5515, and research, Manual Cash Letter processing of exception checks, Returned Check processing, Coordination of all funding purchases to include delivery and repatriation, Wire processing of incoming, outgoing and PUPID

 Manage and support Helpdesk for 28 Pacific branches to include support on all operating systems, networks, programs and contingency plans

 Provide technical system support to branches on Mainframe Fidelity software

 Provide technical support for vendor specific products, such as PCRDS32 (Savings Bonds) and Experian (Credit and Address searches)

 Monitor daily processing to ensure accuracy and control risk to customers and bank

 Maintain and enforce DoD / Bank of America Policies and Procedures

 Create, maintain and test Contingency and Disaster Recovery plans

 Provide final inspection and signature authorization for out going bank wires transfers

 Coordinate Item Processing “Check21” processing using Wausau Teller Image solution

 Provide resolution for item processing concerns and disaster recovery activation, Primary Trouble Shooter

 Create, maintain and complete Internal Audit and compliance documentation

 Provide support and technical knowledge to all levels of associates from entry level to the most senior levels of organization. Assist and coordinate special projects as requested

1997–1998 Bank of America/DoD Community Bank, Iwakuni, Japan

Regional Manager, Iwakuni/Sasebo Region

 Managed two diverse Banking Centers in Iwakuni and Sasebo Japan

 Iwakuni, Marine Corp Air Station and Sasebo, Navy base provided for unique challenges

Distance was a factor as the two sites were separated by a 4 hour drive or 360 KM

 Successfully managed low vault limits to reduce FX change risk

 Provided motivation, inspirational goals and direction of selling of bank products

 Managed 15 highly motivated associates

 Assisted in MCRP (Internal Audits) of banking centers in Japan and Okinawa

 Provided technical assistance in the installation of ATM’s and Teller Systems

 Created and implemented training materials for new associates and provided

additional documentation to assist all associates

1996–1997 NationsBank/DoD Community Bank, Yokota, Japan

Branch Development Manager, Pacific Region

 Coordinated training programs and assisted with Pacific issues by providing documentation

and instructions toward improving existing policy and procedures

 Managed the ICCP (Internal Control and Compliance Program)

 Reviewed banking centers for procedural understanding and compliance of banking standards

 Provided support and experience to Pacific projects

1989–1996 National City Bank Indiana/DoD Community Bank - Hawaii

Disaster Contingency / Technical Support Manager

 Interface between Banking Centers, Programming and Operations for Germany, UK, Korea and Panama. Support provided to Change Management to update users on modifications being made to system

 Project Manager for new products and System upgrades

 Coordinated System Testing with Data Center and users

 Coordinated massive system restructuring to include upgrading all systems to newer Systematics software versions.

 Managed Technical Documentation group to include maintaining Disaster Recovery manuals for Operations and Finance groups

1978–1989 Systematics Inc. - Pocatello Idaho Operations Supervisor / Technical Support

 Managed day-to-day activities for Idaho Bank and Trust in regards to Data Processing requirements. Interface between Data Center and Banking Operations

 Coordinated changes being made to production environment

 24/7 on Network and Production support

 Maintained Disaster Recovery Site with duplicate system hardware

 Participated in testing Disaster Recovery readiness in Boise Idaho. Maintained Disaster Recovery Site documentation and active testing plan

Education 1989–1992 University of Hawaii Honolulu, Hi.

 Business/Computer Science, Continuing Education classes

1977–1978 University of Utah Technical College Salt Lake City, UT.

 Core classes

1977–1977 University of Utah Salt Lake City, UT.

 Core classes, night classes

Interests Scuba Diving, PC’s

Skills Highly Skilled in: DOS, MS Office, Windows 95, 98, ME, 2000, XP, PCBarr

Over 26 years in practical use of Fidelity mainframe systems:

IMPACS, Savings Times, Installment Credit, FMS

Sub-systems IMNS, TSSO Security, NXRT, Intersystem Transfer

VSE / MVS JCL, Dynam T/D/FI and VTAM

Highly experienced in Check Processing, Capture-Reject Entry and Transmissions

5th&3rd ATM processing, security, cards, and demographics

Security for PC networking, Mainframe systems

Wausau Image systems, security, capture, correction and transmission

Telecommunications: Frame Relay, Router, Hubs, and trouble shooting

Check processing, capture reject re-entry, Cash Letters

People Person, Motivator, Supportive, Dedicated and Reliable

Strong commitment to superior customer service

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