Customer Care Grand Rapids

Location:

Salary:

9.50

Posted:

June 01, 2012

*********.****@*****.***

Brittany Jay Jefferies

Objective To obtain employment with as a Customer Care Representative.

Education January 2012-, Thomas M Cooley Law School Grand Rapids, Michigan

Juris Doctorate (J.D.) , General Studies; Family Law and Social Welfare

Black Law Student Association

August 2009- August 2011 SUNY University at Albany, Albany, New York Major: BA Political Science; American Politics Minor: English

Fall 2009, Summer 2010 Dean’s List

National Society of Collegiate Scholars

Pi Sigma Alpha (Political Science Honor Society)

Magna Cum Laude

Professional June, 2011- January, 2012 Sutherland Global Services Rochester, New York

Experience Customer Care Associate for AT&T Communications

Assist customers with billing questions, change plans and features on account, troubleshoot phones, change billing information

January, 2011- May, 2011 NYS Assembly Internship Albany, New York

Assembly member Philip Palmesano

Filing, forums in the Assembly Chamber, answering phones, speaking with constituents.

September, 2008- February, 2009 Sears Holding Rochester, New York

Pricing and Signing Team Member

Put sale signs on merchandise, change sale price, do markdowns on pricing, and assist customers with shopping needs.

July, 2007-April, 2008 McDonalds Perinton, New York

Drive Thru and Front Counter Cashier

Take orders, cash customer out

Professional Tau Sigma, National Society of Collegiate Scholars, American Red Cross

Memberships Club, Pi Sigma Alpha

Extracurricular American Red Cross Club and Pi Sigma Alpha Club

Activities