Customer Service Manager

Objective:

A dynamic, client oriented professional with superb written and verbal communication skills seeking to secure an administrative position that allows effective utilization of my superior administrative, and customer service abilities.

Experience:

The Men’s Wearhouse – Operations Manager November 2006 - Present

• Meet, and maintain benchmark sales goals.

• Greet and interact with customers in a friendly, and professional manner, and follow-up on any customer concerns, going above, and beyond customer expectations.

• Train, coach, and support staff.

• Observe, and evaluate work performance of staff.

• Ensure all monies are secured and properly deposited in the bank in a timely manner.

• Track and audit incoming orders and manage outgoing returns.

• Ensure price changes, sales setup, are accurately completed in a timely manner.

• Manage inventory control.

• Liaison between upper management, and store staff.

• Record all merch, and transfer discrepancies, and address discrepancies with Regional Manager, and Inventory Control Department.

• Secure store through proper closing, alarm procedures, and timely response to alarm calls.

Federated Department Stores/Macy’s – Sales Representative January 2005 – April 2006

• Cashier; assisted customers in choosing attire, and in making purchases.

• Point of contact for conflict resolutions with customers.

• Delivered above standard customer service to outside clients, and customers as well as staff storewide.

• Continuous maintenance of recovery process.

• Voluntarily assisted other departments on register and with recover on continuous basis.

United Staffing – Staffing Supervisor March 2002 – August 2002

• Hired as Receptionist – promoted to Staffing Supervisor within two weeks.

• Liaison between staffing agency, nursing personnel, and hospitals.

• Received calls from nursing staff calling in sick, etc. and relayed information to appropriate hospitals.

• Located and coordinated replacement staff to cover their shifts and transmitted replacement staff information to appropriate hospital personnel.

• Received calls from hospitals regarding cancelled or shift changes – called affected nursing staff to dispatch information.

• Recognized by United Staffing for delivering higher standard of customer service by improving call back and re-staffing times.

Office of Richard Grinnell M.D. – Administrative Assistant June 1990 – March 2002

• Front office administration. Processed patient information.

• Developed X-Rays. Assisted in minor surgeries.

Education:

West Side High School 1986-1990

High School Diploma

Skills:

Proficient in Microsoft Office (Word, Outlook, Access, Excel), Oracle, and Java.

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