Administrative Assistant Manager

Vikki-Adair Miller

CANDIDATE OVER VIEW

This candidate has been a valuable member of the American Workforce for years, both in the Office/Administrative Assistant/Payroll career fields early in my career and then extensively in the Independent Insurance Adjusting field as a Claims Supervisor and Senior Claims Adjuster specializing in Auto and General Liability. All of my job terminations was due to Lay-Offs, Reduction in Force.

All career fields deal with accurate computer data entry, attention to detail, typing and report and letter writing skills. Customer service skills are paramount in every job this candidate has performed. Work experience covers individual discipline to work in a home office environment as well as an office environment where team building and team work was a focus. This candidate has been a Supervisor of 6 – 8 employees has mentored and trained personnel per company’s guidelines and has performed Administrative Assistant job duties as well. This candidate has ‘Old School’ work ethic where personal responsibility for the work product is a reflection of the person. This candidate possesses all of the above and more. Thank you for your consideration.

SUMMARY OF QUALIFICATIONS

• Arizona adjuster license 147656-Since 1984

• Casualty Claims Supervisor/Account Manager Commercial Auto/Litigation Management Specialist/Senior Claims Adjuster/Mentor/Trainer/Administrative Assistant

• Auto Liability/First/Third Party Auto/Standard and Non-Standard Auto/Subrogation Recovery

• Bodily Injury Specialist

• General Liability/Product Liability

• Perfect Attendance

• TPA experience with – Standard auto, non-standard auto, personal auto, Litigation management, grocers premises liability, school trust, municipalities, Guaranty Funds, convenience stores nationwide, Taxi Cab accounts/hotel-motel nationwide, general liability client accounts

• Worked the 2010 Census as a machine operator for Vangent, Inc.

• Mail Center Associate, shipping, hydraulic jack, forklift, Lift 40#

• Data Entry, Microsoft Office, Outlook, type 35-40 wpm, 10 key, AS400

Insurance Claims Experience:

Handled claims from inception, investigation, coverage confirmation, liability determination, conclude 1st & 3rd party property damage, personal lines auto, bodily injury investigation and evaluation through settlement negotiations with individuals or their attorney’s including subrogation recovery to final closing documentation or litigation. Casualty Claims Supervisor for dedicated non-standard auto client. Established excellent rapport with clients, insured’s, claimants and their attorneys through active listening. De-escalated angry insured’s, claimants. High problem solving and investigative skills, high communication skills, report and letter writing too. Computer skills above average.

Past Employment:

July 2008 to May 2009, Frye Claims Consultation and Administration, Inc.

Senior Claims Adjuster duties:

• Auto Liability/Personal Lines Auto/First/Third Party Auto/Commercial Auto

• Bodily Injury/General liability

• Auto liability-national rental company

• First/Third Party Commercial Auto-Taxi Cab companies

• Total Loss/Subrogation Recovery

March 2005 to April 2008, Sun State Claims Services, Inc.

Account Manager/Senior Claims Adjuster duties:

• Account Manager Commercial Auto-Taxi Cab company account

• Bodily Injury/General Liability /Auto/Commercial Auto/Personal Lines Auto/First/Third Party Auto

• Total Loss/Subrogation Recovery

January 2002 to March 2005, United Professional Claims Services, Inc.

Senior Claims Adjuster duties:

• Auto Liability/Personal Lines Auto/First/Third Party Auto/Commercial Auto

• General Liability/Auto/Municipal Liability

• Total Loss/Subrogation Recovery

September 1983 to August 2001, GAB Robins North America

Casualty Claims Supervisor/Senior Claims Adjuster/Account Supervisor/Administrative Assistant duties:

• Supervised and trained casualty adjusters for dedicated claims unit

• Trained and supervised adjusters on First/Third Party Auto/Commercial/Standard & Non-Standard Auto

• Litigation Management/Litigation Specialist

• Handled Product/General/Municipal Liability/School Trusts claims

• Account Supervisor: Grocers, school trusts, convenience stores/hotel/motel premises liability on nationwide accounts

• AL, PL, PD, BI, Personal Line Auto

• Handled Guaranty Fund claims

• Handled Total Loss/Subrogation Recovery

• Performed Administrative Assistant duties for the Branch Casualty Supervisor

Current Employment: Xerox Corporation

May 27, 2011 to present, Xerox Corporation

Currently working for Xerox Corporation in the Shipping/Finishing/Coiling/Cutting/Binder Assembly/Sealing/Shrinkwrap/Distribution/Shipping/Department (Mail Center) in Phoenix, AZ. Exclusive client is Honeywell Inc. I use a pallet jack daily and also assist in supplying warehouse and supply room. Lift 40 to 50 # boxes. Data Entry is a major part of my shipping duties. This job involves working print/shipping projects with deadlines to be achieved.

Other Experience: Vangent, Inc.

February 2010, July 2010, Vangent, Inc.

2010 Census Project: Sorter Operator/Sweeper and Document Preparation Clerk. Run a Pitney Bowes Olympus II mail sorting machine and supervise a team of 6 people. Electronically sorted 16 types of forms. Participated in focus groups to improve the quality and efficiency of the work flow process. Maintained confidentiality of the Census data to a high standard of Title 13 of the Privacy Act. Consistently exceeded the mandated processing goals set by the Bureau of Census.

Also worked as a Document Preparation Clerk identifying suspect mail and handling mail according to standard operating procedures. Obtained security clearance from the United States Department of Commerce.

EDUCATION/TRAINING

• Supervisor Seminars, In-house HR training

• On the Job training all career fields

• Basic, Intermediate and Advanced Casualty Schools, GAB Robins, Denver, CO

• Gab Robins National Education Center, Denver, Co

• Trained in shipping and distribution through Xerox Corporation

• Certifications: Sorter Operator/Jogger/Sweeper, Manual Check-In, Warehouse Check-In/Out, Cart Movement, Document Preparation Clerk

• High School Graduate, Woodbridge, VA

You can contact my current employer, Kevin Geoghan, Team Leader with Xerox Corporation at 602-***-****. And Mr. Keith Lewis at 623-***-****, my Team Leader with Vangent. My previous employers, Mr. Dan Christensen, EVP of Claims for Frye Claims at 510-***-**** and Ruth E. Burseth, President of Sun State Claims Services, Inc., at 480-***-****. References available upon request.

Contact this candidate