Customer Service Representative

Nikki Borrero

**** ********** ****, *******, ** *0101

Cell: 609-***-****

**********@*****.***

Objective: To obtain a diverse and challenging position within the office administration field.

Skills:

• Self motivated individual who works well in a team environment.

• Excellent communication skills with people of diverse cultural backgrounds.

• Excellent computer skills; able to learn new software/hardware quickly. Trained in MS Outlook, Peoplesoft, MS Excel, MS Powerpoints, MS Word, and Adobe Acrobat Version 6 and 9.

• Excellent interpersonal and personal skills.

• Ability to work independently

Education:

Arbor Career Center September 2007

Job Readiness Certification

Trenton Central High School Graduated 2005

Assistant General Manager

Petro Stopping Centers Bordentown, NJ September 2010- Present

• Weighing trucks on the Certified CAT Scale

• Preparing food in deli for lunch

• Handling Western Union transactions for customers

• Process monetary transactions including; travelers checks, coupons, gift and credit cards

• Performing various clerical and administrative functions

• Providing quality customer service in a fast pace environment

• Making and receiving orders for supplies and merchandise

• Reviewing applications and giving Interviews.

• Training new employees

• Handling Timesheets for employees

• Investigating failed transactions and other situations that are needed.

Secretary

S & R Engineers Hamilton, NJ November 2009-June 2010

• Typing reports into NJDOT format written by engineers.

• Scanning designs into a PDF file, cropping and placing into correct file.

• Answering telephone and screening calls to the appropriate persons.

• Creating PDF files from word documents.

• Utilize Adobe Acrobat advanced features for creating final reports for NJDOT.

• Handling Timesheets

• Typing and revising documents for Management.

Customer Service Representative

Educational Testing Services (ETS-Adecco) Ewing, NJ October 2007-October 2009

• Performed various clerical and administrative functions

• Provided initial contact to customers, responding quickly and diplomatically to customer concerns to ensure superior service and satisfaction.

• Worked closely with management with daily tasks

• Establish and maintain student files electronically

• Responding to student responses via mail

• Resolving and investigating missing candidate materials

• Reviewing and updating Standard Operating Procedures

• Creating Training Manual for AP Ludlow Procedures

• Training agency staff on Procedures

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