Customer Service Sales

*******@*****.***

General Overview

Personable and enthusiastic sales associate with 27+ years of Travel Industry experience

working in fast-paced environments. Licensed Realtor for 8+ years includes home sales, and

leasing. Dedicated customer service and outstanding tele-communications skills. Solid team

player with a great attitude.

Core Strengths

● Excellent customer service

● Highly productive, positive and motivated

● Build and maintain relationships, team player

● Develop marketing strategies

● Extensive experience with high profile clients

● Excellent communication and listening skills

● Real Estate finance, law, marketing and closing sales

● Ability to handle adversity well

● Excellent analytical skills to present solutions

● Proficient in all aspects of travel operations and technology

● Efficient handling of multiple projects

● Outstanding influencing skills to achieve extraordinary results

● Strong organizational skills

● Email

● Microsoft Office Suite

● Sabre and Turbo Sabre

● Domestic and International travel

● Type 60 WPM

● Courteous demeanor

Accomplishments

CTC, Certified Travel Counselor...

GRI, Graduate of Realtor Institute

SFR, Short Sale Foreclosure Resource Certified

REALTOR, Sales and Leasing

Work Experience

Starwood Hotels

Nov 2011-Aug 2012

•Assisted guest with hotel reservations under a extremely fast paced call center environment.

•Provided professional guest contact experience.

•Highly productive, providing solutions and exceeding all goals.

•Managed and resolved a wide variety of customer service and administrative tasks quickly and

efficiently.

•Received multiple reviews acknowledging my level of dedication to excellent customer service.

•Provided hotel reservations with an average of 90 calls a day.

American Express Platinum Travel

Dec 2006-Jul 2010

•Was part of the original team of eight who launched the first-ever "Work at Home" pilot program

for the American Express Platinum Travel Service Call Center. This program is now offered

nationwide.

•Arranged (domestic/international) travel for Platinum Card members.

•Have been regularly recognized by clients for superior customer service.

•Managed quality communication and customer support.

•Helped drive sales goals and achieve monthly quotas

•Built long-term customer relationships and advised customers on special deals and promotions.

•Maintained up-to-date knowledge of company policies and the travel industry.

•Implemented new processes and systems for improving customer service satisfaction.

•Reported sales growth on a quarterly basis.

•Maintained positive attitude to make customer's travel experiences memorable and pleasant.

•Investigated and resolved customer inquiries and complaints in a timely and empathetic

manner.

Realtor

Apr. 2004-Current

•Learned many productive aspects of marketing, and advertising.

•Became proficient at communicating, mediating and negotiating with a wide variety of

individuals to satisfy all parties.

•Helped locate, obtain and view homes, rental properties and apartments based on client

requests.

•Maintained up-to-date knowledge of real estate market, laws, ethics technology and economy.

•Computed accurate sales prices for listings and advised buyers.

•Conducted walkthroughs with buyers or renters resolving any problems before closing or

signing all contracts

•Implemented marketing strategies to develop new prospects and referrals

and maintained contact with past clients.

•Helped coordinate open houses and special events or promotions.

•Managed quality communication, customer support and representation for each client.

•Attended local, regional and national trade shows for real estate knowledge development.

BCD Travel

Onsite W/ Apple Computers

Jun 2000-Dec 2006

•Coordinated all aspects of corporate travel (domestic and international) for Apple Computer

including private aircraft, limo and luxury hotels along with Concierge service, ticketing and

quality control.

•Exceeded all sales goals and service performance requirements while delivering excellent

customer service.

•Cross-trained and provided back-up travel assistance for the VIP agent when needed.

•Updated and maintained travel profiles and company database.

•Dedicated to continuously improving sales abilities and travel/product knowledge.

AAA Travel

Mar 1998-Jun 2000

•Assisted customers in person and via telephone.

•Ensured superior customer experience by addressing customer concerns, demonstrating

empathy and resolving problems on the spot.

•Achieved sales goals and service performance requirements through new customer sales.

•Guaranteed positive customer experiences and resolved all customer complaints.

American Express Travel

Jun 1985-Nov 1997

•Handled daily heavy flow of paperwork and cooperated with the accounting department on

invoicing problems.

•Cross-trained and provided backup for other customer service representatives when needed.

•Greeted customers entering the store to ascertain what each customer wanted or needed.

•Worked as a team member performing cashier duties, product and travel assistance while

providing excellent customer service.

•Assisted customers in person and via telephone.

•Built long-term customer relationships and advised customers on purchases and promotions.

•Asked open-ended questions to assess customer needs.

•Learned, referenced and applied product knowledge information.

Education

Austin Institute of Real Estate 2004-2007

GRI, SFR Certified, Realtor

Southwest Texas State 1982-1985

B u s iness Administration

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