Project Manager Sales
Resume:
Ginger Oliver
** ********** ***** *****, ** ***** *******@*****.*** 847-***-****
Experienced Project Manager with expertise in Web Based Ordering Tools for the Print Industry. Knowledgeable in customer relationship management, product testing, delivery of Customer Training and Support. Pre and Post sales support in development of custom solutions for Digital Printing and Office products.
SUMMARY OF QUALIFICATIONS
• JPM Chase User Acceptance Testing Analyst
• OfficeMax Technology Analyst for the Impress Solutions. OfficeMax offers a web-based printing solution to their commercial office product customers
• 2 Years’ Experience working with OfficeMax Proprietary software (ODE)
• 4 Years Working with the Press-sense Product Suite
• 1 Year Experience with NowPrint application
• 4 Years’ Experience with Variable Data Publishing tools for Digital Printing and Publishing
• 11 Years’ Experience with eCommerce Project Support
TECHNICAL SKILLS
PLATFORMS AND TOOLS
• Software: Microsoft Office
• Operating Systems: Microsoft Windows
• Databases: Microsoft, Excel
PROFESSIONAL EXPERIECE
TECHNOLOGY SPECIALIST November 2006 – December 2011
OfficeMax Corporation Naperville, IL
Impress Connect offers a web-based ordering system for OfficeMax Business Accounts
• Document Manger Implementation
o Created Accounts for OfficeMax Impress Customers
Validated requirements
Created site specific features for each account
Created templates for ordering of Production Ready Products
Testing
Debug of Templates
Requirements identification
Task Force support
Sales & Customer Training
Feature Testing
• Created Information Sheets for specific Wok flows and features
o Supported Office Max IT
Over all System Debug and Testing
Documented Bugs
• Project Manager
o Stationery Manager Program – to produce Offset Print for OfficeMax Impress Customers
Validated requirements
Developed Test Plans, Implemented and executed testing on products for release to customers.
Validated Product Documentation
Created Feature Description Documents for delivery to Sales
As the Subject Matter Expert provided knowledge transfer to Sales, Support Teams
• Product and Deployment
• How to raise critical items and lead to solve them
Conducted new customer install training
Provided Customer Training and Support
• Tracking jobs through production and communicating any problems and changes Sales Reps and to customers.
• Sets up press check with customer if needed.
• Receive all questions and concerns from external and internal customers. Provide solutions to problems.
• Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials.
• Ensure customer supplied components are available on time to meet assembly schedule.
• Check samples to ensure accurate final product. Request any necessary changes.
• Send proofs to customers and receive them upon return.
• Complete and maintain all required paperwork, records, documents, etc.
NATIONAL EC COORDINATOR November 2000 – November 2006
OfficeMax Corporation Naperville, IL
OfficeMax offers a web-based office products ordering system for OfficeMax Business Accounts
• OfficeMax Business Solutions (proprietary software)
o Coordination/management of large accounts eCommerce rollout (250+ people).
Validated requirements
Created site specific features for each account
Requirements identification
Task Force support
Sales & Customer Training
o Supervising 60 eCommerce Specialists (ECS) nationally
Created and maintained ECS programs
Managed and documented Training/service level expectations
Managed communications at internal level
Worked as subject matter expert and liaison representing the ECS in HQ
Creating and maintaining online portal/library and documentation on new functionalities for customer use
Reviewing and prioritizing application issues for management's consideration
Backup Tech Specialists as required
Additional work history and references available upon request – also please see http://www.linkedin.com/pub/ginger-oliver/12/620/534
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