Ginger Oliver

** ********** ***** *****, ** ***** sit9zg@r.postjobfree.com 847-***-****

Experienced Project Manager with expertise in Web Based Ordering Tools for the Print Industry. Knowledgeable in customer relationship management, product testing, delivery of Customer Training and Support. Pre and Post sales support in development of custom solutions for Digital Printing and Office products.

SUMMARY OF QUALIFICATIONS

• JPM Chase User Acceptance Testing Analyst

• OfficeMax Technology Analyst for the Impress Solutions. OfficeMax offers a web-based printing solution to their commercial office product customers

• 2 Years’ Experience working with OfficeMax Proprietary software (ODE)

• 4 Years Working with the Press-sense Product Suite

• 1 Year Experience with NowPrint application

• 4 Years’ Experience with Variable Data Publishing tools for Digital Printing and Publishing

• 11 Years’ Experience with eCommerce Project Support

TECHNICAL SKILLS

PLATFORMS AND TOOLS

• Software: Microsoft Office

• Operating Systems: Microsoft Windows

• Databases: Microsoft, Excel

PROFESSIONAL EXPERIECE

TECHNOLOGY SPECIALIST November 2006 – December 2011

OfficeMax Corporation Naperville, IL

Impress Connect offers a web-based ordering system for OfficeMax Business Accounts

• Document Manger Implementation

o Created Accounts for OfficeMax Impress Customers

Validated requirements

Created site specific features for each account

Created templates for ordering of Production Ready Products

Testing

Debug of Templates

Requirements identification

Task Force support

Sales & Customer Training

Feature Testing

• Created Information Sheets for specific Wok flows and features

o Supported Office Max IT

Over all System Debug and Testing

Documented Bugs

• Project Manager

o Stationery Manager Program – to produce Offset Print for OfficeMax Impress Customers

Validated requirements

Developed Test Plans, Implemented and executed testing on products for release to customers.

Validated Product Documentation

Created Feature Description Documents for delivery to Sales

As the Subject Matter Expert provided knowledge transfer to Sales, Support Teams

• Product and Deployment

• How to raise critical items and lead to solve them

Conducted new customer install training

Provided Customer Training and Support

• Tracking jobs through production and communicating any problems and changes Sales Reps and to customers.

• Sets up press check with customer if needed.

• Receive all questions and concerns from external and internal customers. Provide solutions to problems.

• Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials.

• Ensure customer supplied components are available on time to meet assembly schedule.

• Check samples to ensure accurate final product. Request any necessary changes.

• Send proofs to customers and receive them upon return.

• Complete and maintain all required paperwork, records, documents, etc.

NATIONAL EC COORDINATOR November 2000 – November 2006

OfficeMax Corporation Naperville, IL

OfficeMax offers a web-based office products ordering system for OfficeMax Business Accounts

• OfficeMax Business Solutions (proprietary software)

o Coordination/management of large accounts eCommerce rollout (250+ people).

Validated requirements

Created site specific features for each account

Requirements identification

Task Force support

Sales & Customer Training

o Supervising 60 eCommerce Specialists (ECS) nationally

Created and maintained ECS programs

Managed and documented Training/service level expectations

Managed communications at internal level

Worked as subject matter expert and liaison representing the ECS in HQ

Creating and maintaining online portal/library and documentation on new functionalities for customer use

Reviewing and prioritizing application issues for management's consideration

Backup Tech Specialists as required

Additional work history and references available upon request – also please see http://www.linkedin.com/pub/ginger-oliver/12/620/534

Contact this candidate