Executive Administrative Assistant/Marketing Communications Admin

LORIANNE HEISER

***** **** **** *****, ****** Grove, CA 92843

949-***-**** • **************@*****.***

QUALIFICATIONS SUMMARY

An Executive Administrative Assistant/Marketing Communications Administrator with extensive experience at the highest executive level. Major

strengths include meeting deadlines and attention to detail in time-critical projects, creativity and

diplomacy in challenging situations, maintaining absolute confidentiality, and an intense desire to succeed

while maintaining professional and personal ethics.

PROFESSIONAL EXPERIENCE

EADS North America Test and Services, Irvine, CA

Administrative Assistant 9/2008 – 4/2011

Responsibilities:

Provided confidential administrative support to senior staff executives in the execution of business

operations. Served as liaison for executive management in daily interaction with all levels of the

organization, vendors, and customers. Performed general office services and event coordination.

Maintained business calendars; screened and answered mail, telephone calls and email correspondence.

Maintained stock and ordered all office equipment and supplies. Excellent communication skills, problem

resolution abilities, and a high level of confidentiality.

Accomplishments:

Aggressively campaigned to cut costs on office supply expenditures and achieved savings of

5 % in 2009 and 2010 while streamlining the ordering process and eliminating duplicate orders

Initiated and directed the company’s “reduce, reuse, recycle” program, cutting paper usage and

creating revenue by encouraging recycling of ALL recyclable items

Simplified document maintenance process for the Facilities department by utilizing electronic

storage

Spearheaded employee functions, including holiday parties, company meetings, and food drives.

Collected and delivered nearly 350 pounds of food for Second Harvest Food Bank in Irvine, CA

Created an electronic form for meeting planning, facilitating the process for all involved from

meeting planner to coordinator

EADS North America Test and Services, Irvine, CA

Marketing Communications Administrator 10/2000 – 9/2008

Responsibilities:

Managed the product demonstration process, demo database, and general lead fulfillment activities.

Responsible for promoting the company’s products and services through management of demonstration

products and literature. Assisted the customer and sales/marketing channel with proper product

identification, selection, and application. Managed the marketing demo product resources and budget.

Provided input and suggestions to Marketing Communications to assist in the creation and execution of

promotional activities including print, electronic media, trade shows, direct mail, and web site. Analyzed

marketing demo and literature programs, provided reports to management of results, and made strategic

and tactic recommendations based upon results. Lead the maintenance, training and installation of

company’s CRM system. Made recommendations for internal department improvement programs based

upon analysis of customer satisfaction surveys, customer comments, and input from the sales channel.

Provided post-event product demo reports indicating successes, weaknesses, and opportunities for

improvement.

Achievements:

Created and maintained an electronic photography/literature/advertisement library, which was

then made accessible to the Sales and Marketing departments

Successfully developed and produced a company product catalog on an extremely limited

budget

Instrumental in the selection of replacement CRM system; lead the implementation process, and

provided all training and support

Designed, created, and controlled department relevant purchase orders and invoices, housed in a

central location for easy access by department members

Designed, created, and migrated product information to new template per new corporate

guidelines

Updated company website per new corporate guidelines

Software:

MS Word 2003, 2007

Excel 2003, 2007

Power Point 2003, 2007

Publisher 2003, 2007

Photoshop

Illustrator

Additional skills:

Type 50-60wpm

10-key by touch

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