Apple Valley, California 92307
Seeking full-time position with opportunity for advancement
1/1994 - Present A Hartjoy Design, Pomona, Ca
General office, production schedules, pre sales, pattern design, stained glass production, repair and installation.
Customer Service Supervisor
3/2005 - 3/2006 Pantel One, Las Vegas, NV
High volume customer service calls. taking over problem calls. Supervising a team of between 7 and 15 agents. Working long hours. I am a very good team leader, take responsibility well and I can deal very well under stress.
3/2003 - 7/2004 Borders Books Music and Cafe, Chino, Ca
Contacting prospective corporate customers, placing orders, organizing and running in and out of store corporate/school events and sales. Ringing sales at the register, unpacking and stocking shelves.
Medical and Personal Assistant
1/2001 - 12/2002 Dr. Judy L. Turner DO, Pomona, Ca
Front Office: typing, collecting money, data entry, answering phones, taking messages, filing, medical referrals and insurance billing. Back Office: checking in patients, blood pressure, temperature, pulse, respiration and assisting with minor surgical procedures. Additional Duties: scheduling, errands, office design, form design and office setup.
1/1998 - 1/2001 Manpower Temporary Services, Montclair, Ca
Jobs included: Sears; collection agent training, The Claremont Courier; receptionist and Xerox; data entry and scanning.
1/1996 - 1/1997 Hot Topic, Pomona, CA
Shipping and receiving merchandise. Stocking shelves and taking inventory. Ticketing, censoring and counting merchandise. Quality control. Data entry. Price check and update.
Part time sales assistant
1/1995 - 5/1996 Baldy Mountain Magick, Montclair, Ca
7/2004 Bryman, Phoenix, Az
Some College Coursework Completed
Massage courses and some associates classes taken.
6/1997 P.A.S High School, Pomona, CA
High School or equivalent
Skill Name Skill Level Last Used/Experience
Adobe Illustrator Intermediate Currently used/5
Adobe Page mill Intermediate 2 years ago/5
Adobe Photoshop Intermediate Currently used/10
Apple Works Expert Currently used/10
Basic office skills Expert 1 year ago/10
ClarisWorks Expert 1 year ago/10
CPR Certified Intermediate 2 years ago/3
Customer Service and Relations Expert Currently used/10
Data Entry Expert Currently used/10
excel Intermediate 1 year ago/2
IBM Proficient Expert Currently used/12
Layout and design, Intermediate +4 years ago/10
Macintosh Proficient Expert Currently used/15
Microsoft Office Expert 1 year ago/5
Phone Sales and appointment se Expert 1 year ago/10
Quark XPress Intermediate Currently used/5
shipping and receiving Intermediate 1 year ago/10
Stained glass repair, restoration Expert Currently used/10
Word Perfect Intermediate Currently used/5
English (Fluent - Full Knowledge)
Reference Name Phone Email Type
References available upon request