Manager Customer Service

Location:

Salary:

$35,000 yr

Posted:

June 17, 2012

KAREN M GILES

EXPERIENCE; RESTURANT /BANQUET MANAGER:

Seven to ten years experience fully meeting the needs of customers in multiply dining establishments.

Three years experience managing both a private club with 125 members and a resturant with seating for over 300 patrons.

Noted by management and staff alike for providing outstanding leadership in managing the front end of the

Support the backend in expediting and jumping on the line to help get out orders in a timely manor.

Hired, Trained,Mentored, Appraised and occasionally released employes for not fulfilling performance standards.

Maintained very low turnover of full-time staff by serving as a role model of exemplary performance.

Dedicated hard-worker who is used to long hours to ensure the resturant meets profitability.

Customer Service:

Outstanding success in meeting the needs of patrons from very small groups to gatherings in the hundreds.

Served as Private Club Manager at the Kansas City Club successfully meeting the needs of distinguished business leaders in the 711 Club.

A real ‘people-person” who relates easly to people from all walks of life, even those with difficult personalities.

Outstanding ability to help solve communication problems relating to both meeting customer needs and helping understand the needs of wait staff.

Employ an understanding, soothing approach in meeting the resistance on unhappy partons, earning their respect and repeat business.

11/2011to 2/2012 Deer Creek GOLF CLUB Kansas City,mo

Banquet server

05/2011 to 08/2011 The Great wolf Lodge Kansas city,Ks Manager

FOH Manager w/ Boh knowledge

03/2010 to 1/2011 Waids Resturant 6920 Mission RD. Manager

FOH manager/BOH knowledge

08/2005 to07/2009 American Food & Vending 2800 RockCreek Resturant Manager

FOH manager

04/2004 to 12/2005 Mission Hills C Club 5400 Mission Rd. Banquet Supervisor

08/2002 to 03/2004 The Grand Court 9800 w 107th Dining Room Manager

04/2000 to 06/2002 The Holiday Inn Sports Complex Assist F&B Manager

FOH manager/BOH knowledge

Education: PENN VALLEY COMMUNITY COLLEGE Kansas city,Mo

Associates of Arts Equivalent.