Customer service
Resume:
Alfred Molina
Las Vegas, Nevada 89106
********@*****.***
CAREER PROFILE A competent, skilled and results-driven professional in business with a strong record of achievement in providing the necessary call center and technical problem-solving expertise to ensure streamlined operations, customer satisfaction, and significantly increased proficiency and profitability.
• Expertise includes: Computer Operations; Customer Service and Client Relations; Relationship Building; Clientele Base Development; Troubleshooting Issues while Implementing Viable Solutions
• Excellent communicating, listening and negotiating skills, coupled with the ability to establish and maintain rapport with all levels of personnel, management and clients. Bilingual: Spanish/English
• Computer Operations - Computer Creation; Windows; Microsoft Word/Excel; Internet
• Proven background at high levels of leadership, team building, planning, organizing, and problem-solving, all of which realized significant contributions to bottom-line results.
People Oriented • Service Oriented • Results/Profit Oriented
PROFESSIONAL EXPERIENCE
8/99 - Present COX COMMUNICATIONS, Las Vegas, Nevada
Technical Support Representative II - Call Center
• Perform a diverse range of responsibilities to include, but not limited to: assisting customers with all technical issues pertinent to cable modems, digital cable television service and digital telephone service ; training, coaching and mentoring associates, as well as handling clients with difficult issues; all of which resulting in highly efficient and smooth flowing technical operations.
11/97 - 8/99 DBC SPORTS, Las Vegas, Nevada
Technical Support
• Responsibilities encompassed: providing technical support to products purchased via Internet, and electronic bulletin board issues; assisted client base with installation of various handicapping software applications sold; and assisted staffs at sport books with technical difficulties located in various casinos located throughout Las Vegas, Nevada; administered banking deposits.
2/97 - 11/97 BURNETT TEMPORARIES, Houston, Texas
Internet Help Desk Analyst - WANG/ISD
• Assisted customers with technical issues related to Bell Atlantic Internet Service; effectively troubleshot and diagnosed problems while implemented viable solutions utilizing Windows NT/95/3.1, MAC OS, and ISDN customers.
1/96 - 2/97 EXCEL TELECOMMUNICATIONS,
Customer Service Agent - Call Center
• Responsible for incoming calls from customers and independent representatives answering questions related to accounts, rates, products, and services; assisted customers established long distance telecommunication services.
12/93 - 1/96 SELF-EMPLOYED, Houston, Texas
Owner/Operator
• Bottom-line business management responsibility encompassing all aspects of desktop publishing operations, called on small business owners assisting with design of printed materials. Formed business networking groups.
EDUCATION mesa evening college, San Diego, California - Concentration: General Studies
MILITARY U.S. NAVY, Honorable Discharge (E-5) - “Top Secret/Crypto” Security Clearance - Communications
REFERENCES Available upon request.
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