Customer Service Administrative Assistant
Resume:
Brinetta Cowan
Birmingham, Alabama 35235
*******@*****.***
Summary of Qualifications
I have extensive experience in Testing Blitz, New hire analysis, Applicant tracking systems, Background checks.
I have recruited, trained and assessed transferable skills of new hires.
Education
BS in Human Resources, UAB, Birmingham, Al, December 2002
Associate of Art in Accounting, Meridian Community College, Meridian, Ms, May 1999
MS in Human Resource, Strayer University, Birmingham, Al, July 2012 Present
Relevant Experience
T-Mobile, Birmingham, Alabama, September 2006- Present
Customer Service Representative
• Delivered world class customer service and build customer satisfaction and loyalty.
• Increased the customer experience by providing information on new products, rate plans, and services, through on- going training and up-selling opportunities.
T-Mobile, Birmingham, Alabama, August 2008- September 2009
Hr Administrative Assistant
• Administered aptitude, personality, interest tests, background checks and screen job applicants updating ATS.
• Explained the organization employment policies to prospective job applicants via website and refer qualified applicants to recruit.
• Performed various clerical duties with a sense of urgency and confidentiality for HR and other departments and helped with Talent Management.
TJ Maxx, Birmingham, Alabama, July 2005-August 2008
Customer Service Supervisor
• Resolved customer service issues appropriately and competently.
• Trained and develop associates on customer service standards and approve and audit front-line paperwork.
• Performed opening and closing store procedures including making bank deposits and cash office duties.
Old Navy, Birmingham, Alabama, May 2000-June 2005
Moves Coordinator
• Provided excellent customer service demonstrating initiative and responsibility.
• Implemented moves throughout store, based on visual presentation guide and continuous travel.
Naturalizer, Birmingham, Alabama, August 1999- May 2000
Assistant Manager
• Recruited, trained, managed customer service staff and oversee store operations to ensure customer satisfaction, operating efficiency and maintaining compliance with corporate procedures.
• Maintained well-organized inventory and kept customer staff on track with ongoing operational duties, while assisting with interviewing and hiring process.
• Developed a wide range of training and motivational methods to build on strength s and improve weakness of individual employees.
Technical Skills
• Microsoft Word, Excel, PowerPoint, Outlook and Access.
Accomplishments
• President of the Society of Human Resource Student Chapter 2001-2002.
• Merebella Publishing Award for Most Promising Student to Succeed after College
Contact this candidate