Sales Manager
Resume:
Jason M Garrett
Charlotte, NC 28262
*****.*******@*****.***
Objective
To secure an opportunity that will give me a chance to showcase my true talent and over achieve by given a hundred and ten percent. Therefore improve the sales and profitability of the company, in this way the organization will always be first on the client's buy list.
EMPLOYMENT HISTORY
Aug. 2008-June 2011 Coca-Cola Bottling Co. Consolidated, Charlotte, NC
Call Center Team Supervisor
Directly supervise a team of 12 call center agents. Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management; Appropriately address human resource issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or Human Resources for guidance as needed; Participated in recruitment at career fairs, interviewed and made hiring recommendations, trained modules for new hire classes ; Improved customer satisfaction and call quality by monitoring and giving feedback; Increased effectiveness of call monitoring by calibrating with the quality department; Utilized reporting to manage improvements in individual, team and queue performance; Accepted change by demonstrating a positive attitude when change occurs; Takes calls and handles escalated customer issues as needed; Supports and communicates business goals, quality standards, processes, procedures and policies; Administers motivational programs that include incentives, contests and team performance programs.
April 2007 to July 2008 Coca-Cola Bottling Co. Consolidated, Charlotte, NC
Inside Sale Representative
Made inbound/outbound sales call daily. Handle customers’ questions and concerns effectively and provide resolution with one call. Gathered the appropriate information from business owners pertaining to goal demographics and future events of their business to capitalize on drinks sales. Directed and maximized customer partnerships which lead to outstanding sales, increase in revenues and gross margin growth. Managed a portfolio of 3200 plus customers from diverse business operations. Sold from a platform of over 250 SKU selections of brands, packages and flavors in addition to equipment. Responsible for primarily outbound and inbound call campaigns and coordination of delivery responsibilities with distribution and external branch management groups. Also managed target lists, promotions of new products, analysis and sales tracking as well as resolving customer and business resolutions. Distinguish department floor/team leader of peer group of 100 for excellence and consistency in sales performance and group mentor and co-facilitator for new hire training.
Nov. 2005 to Mar 2007 Yellowpages.com, Charlotte, NC
Internet Advertising/Marketing Sales Rep.
Tele-prospected business owners and decision makers about the importance of marketing and advertising on the World Wide Web. Established and managed accounts by great fact finding, industry knowledge and providing a solution to the internet. Enhanced Internet directory listing from ideas collected over the phone and in person about their line of business and applied it the their online directory listing to Increase search results and visibility of clients looking for them in their local search area. 100 calls made daily and 50 preset appoint made weekly to small, medium or large business accounts. Terrific new sales to renewal ratio by providing great marketing strategies and quick response to questions to billing or correct target markets. Help build websites with our IT personnel and implemented marketing techniques to create buzz and developed business keywords that will allow potential clients to visit customer website listings to purchase products and services or set up an appointment.
July 2002 to Oct. 2005 The Deal LLC, NY, New York
Account Executive
Cold called and target and marketed small to midsized business about the benefits of the latest news in the financial world in various forms of publications. Informed clients effectively about the precise coverage and analysis of Private Equity, M&A's, Bankruptcy, IPO's and Venture Capital. High percentage of sales/collections ratio of 98% awesome rapport with clients that resulted in referrals and relationship selling that increased team’s revenue. Completed “Mark the Sales Hunters” professional selling skills training programs, all of which are based on proven consultative selling techniques. Create new accounts and maintained existing ones by using various marketing skills and persistently staying present with clients. Probed and gathered important information from business owners and entrepreneurs to tailor fit our products and services to meet their needs.
Aug. 1999 to June 2002 Voice Stream Wireless Corporation, New York City, NY (J&R Music World NY, NY)
Indirect Sales Associate/Assistant Manager/Territory Manager
Sales Specialist in wireless telecommunications. Informed customers, small to mid-size companies effectively about wireless technology and the impact it will have on their daily lives. Gathered their information on how they want to use their wireless equipment and placed them in the best plan and phone. Set their expectations accurately about products and services. Excellent face-to-face sales closer and over the phone appointment setter. Followed the sales process by asking the appropriate questions and asked for their business. Inside and outside representative to increase the sales of Voice Stream wireless at J&R Music World and territory generate revenue efficiently by negotiation selling and hunting down new business. Consistently exceeded quota and goals. Collected and secured important information required to complete the credit application. Inventory and merchandising. Excellent problem solver whenever an issues or concerned arrived I handle it diligently and provided a smooth resolution.
EDUCATION
Medgar Evers College C.U.N.Y, Brooklyn, N.Y
Bachelor's Degree: Business Administration 9/2000- 6/2004
COMPUTER SKILLS
Cisco, Kronos, Excel, Margin Minder, Telescope, Power Point, Word, Outlook, CICS, SAP, MAC, Act 1, Sales Force, Lotus Notes, Microsoft SQL 2005/2008
Ref.
Tammy Moore
CCBC
Supervisor
Jeff Gregory
Yellowpages.com
Supervisor
Melvin Alvarez
Deal LLC
Supervisor
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