Customer Service Sales

Laura Demel

**** ********** **. **, ******, GA

770-***-**** Home 678-***-**** Cell

**********@*****.***

Duties and Functions Have Included

• Sales support and management • Account management

• Solution Selling • Relationship selling • Client relations

• Consultative sales • Product marketing & management

• Negotiations and closings Customer Service and Sales Support

• Consistently demonstrates excellent communication skills and leadership abilities.

• Is resourceful, self-reliant, results-oriented, and adaptable to change & new technology.

• Capable of handling multiple projects and tasks.

• Functions well as a team player, as well as independently.

• Has training and experience with • Goldmine, Act and Sales Force (three of the top customer/contact management software packages) • Microsoft Word • Microsoft Excel

• Time Management techniques. Business to Business Sales and Customer Service

Employment Information

Cashline . Atlanta, GA - 2010 - Present

Customer Service, Soft Collections, for National Web Based Bill Pay Service

Part time work with customers to help them navigate web page and apply for company

Services. Collections and reminder calls to customers, answer questions.

Work with billing companies and pay utility bills, phone bills, credit card bills etc.

Post payments to Cashline software program. Analysis and approve applications.

Perform other administrative service as needed.

Generation Mortgage • Atlanta, GA - 2009-2010

Customer Support Specialist in the National Call Center for the larges independent Reverse Mortgage Company in the Country. Calls to prospective clients that inquired over the internet looking for information. Gaining trust and providing delicate repore with aged individuals. Qualifying, and answering simple questions and referring to a licensed consultant. Lead Generation. Use of SalesForce software and internal Gems System. Consistent follow up with sales support and customers. Referring internet inquires to service department or management as needed.

Silverton Bank • Atlanta, GA -2008-2009

Truncation and New Project Specialist for the Merchant Services Department to service merchants and banks. Worked in conjunction with the Sales Support, Client Relations, and Customer Service groups. Call center experience. Gained experience with the First Data Resources System and the Bank Card Manager System. Performed spreadsheet (Excel) development and maintenance functions. Awards for Service

Terminix • Atlanta, - 2007 - 2008

Inside Sales (Outbound call center environment). Successfully completed a two-week intensive training program. Received glowing reviews from supervisors. Regularly called customers for the selling and renewing of yearly contracts. Worked with a state-of-the-art integrated computer system for updating information and scheduling appointments.

Jan Pro of Atlanta • Atlanta, GA -2004-2006

Sales Associate for Business-to-Business Sales of Janitorial Services. Sold $5,000 monthly on a consistent basis. Successfully developed many accounts through the use of customer contacts and support. One notable instance lead to a large multiple-location account that brought in over $12,000 monthly of new revenue for the company. Frequently received bonuses for exceeding quotas.

TermNet Merchant Services • Atlanta, GA - 2001-2003

Customer Support and Sales Representative. Provided support to customers using Term Net’s Visa/MasterCard POS systems, and ensured that the client merchants understood their service agreements. Was also the liaison between Term Net’s sales representatives and the merchants who subscribed to the Check Guarantee and Gift Card Programs. Updated and ordered brochures for new programs and additions. Performed inside and outside sales. Sales Support. Worked with banks, credit unions and retailers for sales coordination and finalizing the sales network.

Uniform Companies

Ameripride Uniform Service • Venture Uniforms, Inc. J.W. Outfitters -1999-2001

Business Development Counselor. Graduated in the top 2% of the in-house training program. Managed the sales and service for dust control, restroom supplies, and for the rental of apparel for industrial & executive personnel. The primary market included manufacturers, service companies, auto dealers, trucking companies, and government facilities. Also provided sales of imprinted apparel and ad specialties, with a strong emphasis on uniform rental. Received awards and bonuses for exceeding predicted sales volume in the territory.

Check Verification and Credit Card Processing Companies

Check Care Systems of Atlanta • Credit Services of America • Telecheck 1974 –1999

Sales, Service, Installation, and Training of Check Guarantee Recovery Service to

Retail Merchants. Business to Business Sales and Service. Technical Support and

Credit Card Authorization, and Check Authorization Processing. Received numerous

Awards for Customer Service and exceeding sales quotas and equipment sales.

Attended Trade Shows and Continued Education Courses.

Education

Associates Degree in Fine Art and Design

• Coursework included: Sales, Time Management, Prospecting, and Phone Sales.

• Continuing Education Included: Sales, Sales Management, and Customer Service.

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